Should have checked here first. Bought two of the critters or whatever they are called for my granddaughter. The website does not work and has no work around I could find to set up a new account for her. Webkinz has FAQ's in quantities but no clear way to contact their customer service either by phone or email that I could find. Finally resorted to a Google search and ultimately got a form online at the Webkinz site that seemed to actually process but no answer so far. But, now having looked through the site much more than I ever wanted... read full review »