Speak with my daughter bank on 3/13/2009 about some charges on her cc that she doesn't know what they are. I called the number that BOA gave me. I called it went straight to a recorded message pushed (O) for customer help never got that far. Put in an extinction nothing then asked for a 4 digit pin very strange. Charges will be refunded back to her account. read full review »

I called them on 3/13/2009 and told them that my daughter’s cc had charges on there and she didn't know what they are for. The CSR said they had a taped phone call with the person and my daughter. I asked if I could here the conversation she said yes. I WAS JUST HORRIFIED ON HOW HE WENT TO GET HER INFORMATION After the call was over when the CRS came back on the phone. I asked to speak to a supervisor she didn’t want to put one on the phone. I had to yell at her 5 times demanding for a supervisor. Finally I got one... read full review »