This month I used Sovereign Banks online phone service to make a mortgage payment (which they charge $10 for) to make sure my payment would arrive on time. I called on 4 separate occasions to verify payment was received so I wouldn't be late on my mortgage payment. I received confirmation that the payment went through every time I spoke with a rep and was assured my mortgage would not be marked as late. After 2 weeks the money still did not clear from my account. I called them again (5th time I believe) and was told not to worry they... read full review »