This is an ongoing complaint about BTthat has not been dealt with. I changed my mobile package to 600 free minutes and 400 free texts to start in September 2008. This was arranged over the phone. I was sold e phones. I e mailed and phoned to report this on several occasions but was not dealt with properly and still my new package was not applied and I was charged for minutes that I had used because I was assured that I was on the 600 free minute package, in addition I was charged GPRS although I was told this was free. I e mailed to the... read full review »