On Sept 3 2008, we shipped a suitcase weighing about 22kg from Frankfurt, Germany to Sesto Fiorentina, Italy via DHL. The tracking number is: 631338062030. When we asked whether we should insure it, DHL staff assured that there was no need to since the package will be tracked all the way with no chance of getting lost. Two months later, after lots of inquiries made by me about the whereabouts of the suitcase, in November, we were told that the suitcase is lost and that DHL will pay compensation of amount Euros 189.82, which includes Euro... read full review »