On 2/12/09 I put money on my grandkids phones. Virgin Mobile received the money the same day. They suspended the 2 of the 6 kids phones on 2/13. On 2/16/09 is when I made my first phone call to Virgin Mobile.2/17/09 I have faxed copies of my bank statement and credit card statement along with the front and back of my cards and information on each phone. I have called them on the 19, 20, 21, each time we go through the same thing I have to fax the information to them. I explain but either they don't understand or they are playing with... read full review »