In december 2008 our microsoft xbox broke down and we sent it for repair. It came back two weeks later with the memory on the hard drive completely wiped out. Games downloaded and points lost. I have three children using it. The two oldest one could remember their old nametag but my daughter who is 8 simply forgot and made a new one. But she has been unable to play online since the end of december. I have been paying for her online since that time even though she can't play online. And for the two weeks missing i still had to pay for... read full review »