We booked return [middle of the day] flights from Bangkok to Hanoi. Airasia sent me 2 text messages saying they had cancelled both outbound and inbound flights, they put us on evening flights. I changed them to [very early] morning flights [which is very inconvenient], Airasia charged me over 5000 baht for this. I tried to phone their Bangkok number several times but couldn't get a response and sent 3 emails without reply. I am very dissatisfied with Airasia's charging and lack of customer service read full review »