1. Took 3 visits to connect (wasted 3 mornings). 2. Shut off my e-mail for 3 days in change from Verizon DSL to Verizon FIOS internet. 3. FIOS DVR has occasional problems with volume control. 4. NOW: BILL DOES NOT INCLUDE PROMISED $35 DISCOUNT FOR EACH OF FIRST 3 MONTHS. (No one knows about it, even if we have it on paper.) 5. Wasted time on multiple e-mails & calls. They have multiple e-mail contact points & phone numbers. read full review »