On March 22, 2009 I flew from Bush Intercontinental Airport to Dayton on Continental Airlines. When I arrived home (in Cincinnati) I noticed several things missing from my checked bag. Notably all the gifts & souvenirs I bought in Houston. This included a small decorative tray, a crumb brush, and several bags of spices that I bought at Penzey's in Houston. I was also missing several items of clothing. I called Continental the next day, & they were not sympathetic AT ALL. I also wrote a letter to customer service. Then I got... read full review »