The washing machine I bought 4 weeks ago stopped working. I called in the service support, and they sent a guy (3 days later) to fix the problem. The person who showed up was from A&E Factory Service. First he said I had no coverage, because I bought the washer and dryer 8 years ago, to which I said the models weren't made then, and showed him the receipt (as proof of purchase). After this he spent forever on the phone with the manufacturer. They also walked him through the process of testing the machine. After about an hour and a half, he says the circuit board is busted and needs to be ordered. So he placed the order, and said he would come back on Nov-5th to install it.

So I call up today, as no one shows up, and they tell me that he has scheduled an appointment for Nov-12th! And the best they can do is Nov-1oth! So essentially I have been out of a washer for over two weeks now, and the unresponsive and unhelpful staff (which I could speak to after about 10 minutes of hold) gave me essentially a big screw you...

All I have to say is, that if you're getting into support from these guys, run. They are rude, unprofessional, and don't know what they're doing.