I received my replacement phone, transferred my contents over to the new phone, put my old phone in the supplied envelop, put the envelop in the original cardboard box, affixed the RMA label over the old label and dropped it in the outgoing mailbox in my neighborhood as instructed. I guess our post office doesn’t scan labels so I am unable to track the shipment and it allegedly hasn’t been received 2 weeks later. I called into the call center and they told me initially that it may have been stolen from my mailbox and hence I am liable. I corrected her opinion in that the box was dropped into a blue USPS mailbox. She then said that since I dropped it into a mailbox as opposed to taking it to a post-office and getting it scanned and asking for and paying for delivery confirmation (which I wouldn’t have minded if I knew what kind of trouble I would be in if I didn’t do that) they had no proof and I would be charged $450 for a replacement phone regardless. I see that a lot of people are / have been in the same predicament without much success. Is there a logical way to resolve this situation? Also I am a 9+ year veteran A&TT customer.


Any help will be appreciated.