Hello - I'm not an AARP member but writing on behalf of my Mother, who is. Her and my Dad (who has passed away) have been members for 20 - 25 years. They have their home owners insurance through you (Hartford) also and have been paying premiums for the duration without once collecting on anything. This leads to my complaint; there was a hard thunder/lightning storm that hit over my Mom's house last week and blew out her TV and console control on her treadmill. She called me about what to do and I ran through all the service manuals and suggested checking circuit breakers etc. The result was blown TV and treadmill. I suggested she call her Ins. company. She did and they said she'd get a call back by 4:00 the next day (after taking her claim). 5:00 came around and no call so she called back, leaving a message. She got a call within 3 minutes stating we were in meetings (come on). Anyway, she was told because the lightning did not hit her house, the TV and treadmill were a loss and even if the treadmill were fixed, there was a $250 deductible she'd have to cover. This was a used treadmill I got for my Mom not costing that. All she wanted was help getting it back to working and after paying premiums all these years, that seems like the LEAST you could do. I have All-State Ins. and a similar thing happened to me and I got a TV, computer, DVD player replaced and they even asked if I lost any groceries in the fridge when the power went out. Needless to say, I've suggested to my Mom to look elsewhere for her Ins. seeing how she isn't "covered" adequately, and I have no intentions of becoming a member, even though I'm turning 59 in a few days.

Sorry this is lengthly and I'd appreciate it if you'd pass this on to someone who might be able to do something about it if your not that person.

Thank you,

Bob Cayia