I spoke to a supervisor / manager. His name was Isaac and he kept repeating him self avoiding answering my questions. I was asking him to confirm a delivery of a package; a returned item mailed out on January 9, 2010 Saturday and according to the USPS tracking number delivered on Tuesday, January 12, 2010, 11:08 am, in HOLLYWOOD, FL 33020. As his forerunners (I spoke to 3 of his subordinates), he also wasn’t able and/or willing to confirm the delivery, telling me that it most likely was delivered in the Return department, however since this is customer service department they’re unable to have the knowledge of what and when has been delivered into the Return department, sounding almost untrue that their software they’re all working with has no such capabilities. Apparently, all I can do to expedite the process is for me to go through another troublesome task of faxing them (customer service) the delivery confirmation receipt from Usps, which he then takes to his superior in the refund department who will confirm all the data on the receipt and when everything is confirmed, then the process of refund will start which however can take up to 7 business days, quite the contrary from previous information received from Eric, another customer service rep I spoke to on Friday January 8, 2010, when I first called to inquire how to return the item. This company doesn’t deserve to have any customers and I only hope that others are and will realize it too, and that this is not the way to make business and treat potential or current customers.