I ordered the trail 30 day sample for $4.95. I was advised that I had 15 days to try the product after 14 days I called and canceled. Because I was out on a special job assignment for three months, Dec. 08 to March 09 I didn;t realize that a shipment had been sent to me and that I had been charged $79.95 December 7, 2008 and then $79.95 every month until March 2009. I didn't discover $478.70 woth of charges until March 22, 2009 while reviewing my debit card account. I only review my bank statements fully every three months. I was livid! I contacted the number listed on the bank statement and the call service stated that he could credit me two months $159.90 out of the $478.70 charges. I advised them that my wife had opened the shipments and since there was no paperwork in the envelopes she just set the un -opened bottles in the cabinet. I requested to return the six (6) un-opened bottles so he could credit the $318.80 on my accouint. The call center representative stated he could not do that because they were too old. I said they are sealed and un-opened. He stated he still coukld do it.
I then asked for the direct phone number and Ceo of the Acaia Products. The rep said he did not know a phone number or the name of the CEO. He stated all he had was an assress: Acaia Slim 16192 Costal Highway Lewes, Delaware 19958.

I Want MY $318.80 BACK!!!


Can anyone help me with a name and phone number for the Acaia Slim people directly?

Monty Moncibais
e-mail address: [email protected]

ONLY signed for the trial period - my card was billed $79.99 on December 22, 2008 and then ANOTHER $79.99 on January 6, 2009.
This is fraud - I have already alerted my card company.

I ordered a free supply of this procduct to try. They now have billed me twice without my authorization for 82.37. I had notified my credit card provider on the first charge and now they have billed me another. I tried to contact them to no avail. How do I get these charges to stop?
Thank you [email protected].

I did not authorize a charge for these products. I only authorized a shipping charge for a free sample of Acaia Slim on 11/20/2008, and on 12/05/2008 and I was never made aware that I must cancel within 14 days. It was only after I started looking into complaining that I saw that condition at all on someone elses complaint.

I NEVER authorized any charge for a free trial of Fit-Factory or any other such product! I had never heard of Fit-Factory before in my life before I found it on my credit card bill. I can't stop that free trial when I never authorized it in the first place. Consider this a stop everything to do with this company and report it since there are so many other complaints by others who have the same complaints.

on 1/06/2008 I called their Customer Service, and after long waits, a recorded message said that their internet was down and to call them back later.

I am reporting this to the Better Buisness Bureau of Minnesota.


Sincerely,

Louisa Cheslock

I did not authorize a charge for these products. I only authorized a shipping charge for a free sample of Acaia Slim on 12/10/2008 and I didn't know I wasn't made aware that I must cancel within 14 days.

I NEVER authorized any charge for a free trial of Fit-Factory or any other such product! I do not authorize this charge that is shown on my bank statement for 29.95. I can't stop the free trial when I never authorized it in the first place. Consider this a stop everything to do with this company and report it since there are so many other complaints by others who have the same complaints.

I am reporting this to my District Attorney.

Sincerely,

Ellen Miller