I wanted to inform someone of the poor customer service that I received at one of Ace's retail locations - Oakwood Ace Hardware (Flowery Branch GA). I came into the store at 4:20 PM Sunday May 1st with a chainsaw that had been serviced and sharpened many times at this same location. When I entered the store I was greated by 2 younger men who instructed me that the person who handled the sharpening of chainsaws was outside watering flowers. I met up with this person outside - I asked "can I get my chainsaw sharpened" - the reply was - "not on Sundays". I thought it was a joke. Apparently it was not... this young man indicated that he was instructed to not service any equipment on Sundays. I explained that I was not looking for a service, only a 5 min. sharpening of my saw. He said, the manager said I can't help anyone with the "shop" work. I explained, but you are watering plants and 2 other employees are standing around waiting on so someone to come in and another lady is up front at the register. There was maybe one other person in the store at this time. I could certainly understand someone coming in to get a tune up or say that an item was not working... but a 5 min sharpening from someone who was watering plants with 3 other employee's standing around. I work for a fortune 100 insurance company and customer service is our top priority. I thought that ACE was the "helpful" hardware place. Now I understand that you are not doing much more to stand out from your competition. I was told to call Kim Anderson (Store Manager) - this was "his / her decision" to not help employees with "service on Sundays". I thought that corporate should know. The funny thing about this is that I saw a $299 tiller that I was going to pick up as well, I guess you know the rest of the story - no $299 sale for ACE. Why should I give you another chance? First of all you need to have employees that are empowered to provide customer service and "BEND" the rules if necessary. I feel that 3 out of the 4 employees were not old enough to use good judgement and the 4th agreed that rule was terrible, but she could not help. It is sad to see that a store that thrives on providing superior customer satisfaction to win over customers has sunk to this low in customer dissatisfaction. Just imagine someone choosing to water plants over providing a 5 min customer service task? This will cost you Thousands, if not millions! I will be sure to share this story with as many people as possible!

Ace Hardware Corporation at 2200 Kensington Ct. Oak Brook, IL 60523.

On Friday, July 29 2007 i purchased a Weber grill from Ace Hardware. There was a $20.00 mail in rebate which i sent in with the receipt and upc code. The rebate was the main reason i bought this particular item.

Today i received a reply stating that that the rebate was invalid because the receipt didn't have the correct date. It was purchased on the first day of their sale. I'm sure of the date i purchased the grill so the date is correct plus the sale price was on the receipt. The receipt's ink was a little dim so they was probably too lazy to even look for the date on it. They know i can't resubmit my receipt because i sent the only one i received at the time of purchase in with the rebate.

This all seems like a scam to me since they know 99% of the time no one is going to go out and scan a copy of the receipt for their records before they send it in for the rebate. The main reason i filed this complaint is to get it on record how Ace Hardware treated this now ex customer. Thanks for taking the time to read this.

I recently bought an ace brand snow shovel because of the NO QUESTIONS ASKED policy.well my shovel was cracked and very worn so i brought it to scarborough me ace hardware and had one hell of a time to get an exchange, after fighting with management saying nothing was wrong they finally gave me the cheapest shovel on the rack and ashured me this would be the last time they would do this.im very dissapointed in is store because i use them alot for other needs but after this i will drive 15 minutes longer and buy at a store who will honor their guarentee.

I ordered an item on Ace Hardware internet site. It was to be delivered to a store. I got an e-mail message advising me that the item was shipped and if it was to go to a store it "is" at the store. Went there, no item. Called the Ace Hardware helpline. "Tim" advised me that the e-mail message Ace sent me was inaccurate and that nothing could be done to assist me except continue to contact the store to which the item was to be sent. No supervisor was available to speak to and no other individual would be able to assist me, according to Tim.

One Sunday afternoon during early summer I was in the local Ace Hardware to purchase several chore items---garden hose repair and sprayer, bug spray, septic tank treatment, etc. . I had several items in my cart when the manager asked if I had found everything I needed or if he could help me. I told him I was having a smell coming from my septic tank or lateral lines. I had already picked and item and had it in my cart when HE suggested another item which he then explained was better more pure hence would work better at reducing any septic odors. He then took me back to the isle and location where the products were and the item he suggested was empty and he then immediately said he had more in the stockroom to which I replied the type I already had in my cart would be okay with me. He then told me how much better the other product would work. Well, ok then I thought yo myself as I agreeded, and he then asked for my ID because he said he needed to record who bought this item as it was on a DEA list. I now think that I can not back out of buying item or I will look guilty--no problem--I was using it for a valid reason. I then asked about some tractor door molding which I had a small piece . I showed it to him and he said he had and exact match. I asked where it was and he directed me to an isle which I had already searched. He told me it was there and to look again while he took my ID info so I would not have to wait during checkout. There was no molding similiar to what I needed and a younger man even told me there was not any molding close to what I was looking for. When I went through checkout the manager has brought two bottles of this septic cleaning item---whats this? I only wanted one at which he seemed to act if one was not enough--well I only got one. Then as I was leaving the parking lot two police cars immediately stopped me, looked through my truck and started asking questions about making meth. After I explained why I bought it and was on no type of drugs they sent me on my way. When I told them the manager suggested it and was not happy about it they stated the manager was just doing his job and we then departed. I have thought about this for several months and it still bothers me because-- I already had a different product in my cart when he suggested an item that I had not seen nor asked about and was not even on the shelves, which he had led me back to---he SOLD this to me as if I would be sorry if I bought something else. He lied about having the tractor molding to stall for time to call local law enforcement. Tried to sell me double the amount I agreed to try. He was trying to set me up or something. Why??? I guess the little runt could'nt get a job with real law enforcement or it may be because I had one time bought some foaming sealant which was bad, so I had picked some up at wal-mart ( ace was closed then and I wanted to get my job finished) and I wanted a refund not more sealant. I had my receipt which I had paid regular price for but they were now having it on sale and he only wanted to refund via sale price and not the full price I had paid. For some reason several people who were in line behind me voiced their opinion-= agreeing with me. I think it embrassed him. Anyway I have not and will not enter that store again and if I should see him somewhere I will not touch nor impead him in any way, call him any nasty names or reference his family in any way but I will tell him what an a** he is . YES I WILL Oh, and yes, because of this staged incident at the Claremore, OK. ACE HARDWARE-- I still have the septic line cleaner, I never used the product and it is unopened. "you are a man of no character and must think little of yourself