I have read with dismay some of the many complaints regarding ACS Student Loan services. My loans were transferred to them by Wachovia. They have been crediting only one account with my payments rather than posting to each of them. I've been trying to get this cleared up for several weeks but am still getting letters and phone calls from them and from a collection agency. All payments have been made IN FULL and ON TIME but that doesn't seem to matter. Their customer service is worse than useless. In exasperation I called today and asked for someone in the CEO's office. I was told that for security reasons they would not connect me with the CEO's office unless I gave them his name. Are you kidding me? This is without a doubt the least professional organization I have ever encountered. I can't believe anyone willingly does business with them. Since they service government subsidized loans, my next step is to get in touch with my congressional representatives. Maybe their CEO will take a call from their offices but I'm not betting on it.