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December 2, 2008
Billed for free trial product
I requested the Pure Acai Berry free trial supply which was supposed be shipping and handling only of 4.99 and then 14 days from ship date to cancel my trial without further product/charges. They shipped my trial product on 11/19/2008 and then debited my account on 11/26/2008 for $78.86. That was only 7 days, not 14. I have tried to call their toll free number several times and all I get is an auto answer, put on hold for several minutes and then a please leave a message. I've left 2 messages and now when I call I don't even get the auto greeting, it just states that the box is full. I am getting the impression that this company has no customer service only an automated answering machine that never gets answered. At this point I can not find a way to contact them via e-mail.
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November 17, 2008
Over charged and Rude Service
I was so furious wheni learned that not only had they debit my account $4.99 but then proceed to charge my account another $78.81..get this one, READ THE TERMS AND CONDITIONS...that explains it..WHY ARE COMPANY LIKE THIS ALLOWED TO STILL BE IN BUSINESS..the econmy is bad enough without their help..geez. well. not only they i told the idiotic rep. that i was going to file a complaint about this. I DID. I immediately contacted the BBB and FTC and filed a complaint. Companies like this feed on people's desperate willingness to shed a few pound to take advantage of us..instead we end up gaining more weight due to the stress they brought on us..forget about not ordering the PURE ACAI BERRY PRO..just DON'T order any of their products!
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