Hello,

I have written 3 times to Air Asia customer service regarding the flights (code S7RULE) of my father (Jean-Claude FILIPPI) and mother (Laurette FILIPPI).
They were supposed to fly to Asia last summer but few days before departure, my father had a brain aneurism.

In my first email I asked how to proceed to cancel the coming flights and get our money back and offered to post a medical proof of my father being unable to fly. In the 2nd and 3rd email, i was asking for our money back.

I never received a response apart from the automatic message that says that someone will respond within 5 business days.

I also tried calling the UK number before my departure but stayed on the phone for 15 minutes without a chance to speak to anyone and the phone to UK from Turkey (where I leave) is very expensive.

I would really appreciate a response.
Kind regards,

Geraldine Filippi