Hello, I have written 3 times to Air Asia customer service regarding the flights (code S7RULE) of my father (Jean-Claude FILIPPI) and mother (Laurette FILIPPI). They were supposed to fly to Asia last summer but few days before departure, my father had a brain aneurism. In my first email I asked how to proceed to cancel the coming flights and get our money back and offered to post a medical proof of my father being unable to fly. In the 2nd and 3rd email, i was asking for our money back. I never received a response apart from... read full review »