Sorry for the Poor English. I know only regional language (TAMIL)
Sir. I am Vijayalakshmi, I finished M.A. and I am both legs Handicapped by Polio (Disabled). I have one small shops like photo copy and cell phone Recharge sales. I sales all mobile company recharge cards and E Recharge also. But AIRTEL Mobile company not giving recharge cards and E C No. also. They are critisising my small business. and they told we need big customers You are a small customer. (The Agency Representative Person Mr. Karthikeyan 09940351085 and agency owner (Name unknown) No. 09940133549. Area Thirupporur mamallapuram Tamilnadu near chennai) I speak with many more time but they are giving not response and they are using unporlimentary words. and they told you will complaint any where you can't do any thing.
I am from poor family and I am doing self business but the society is not support for us. pls help Sir
Thanks
S.Vijayalakshmi
09884881885
Vijayalakshmi Agencies & Karthik Xerox
No.29/10, South Mada Street, Near Police Station, Thirupporur, Kanchipuram District, Tamilnadu 603 110
savi_press @rediffmail.com

dear sir i recive a text message in my mobile by service provider of Airtel
The message is
your mobile number won(one million pounds)from yahoo/msn lottery held in uk, to cliam your prize contact Dr mark jude vie Email([email protected]

dear sir,
2morow night i hv been recharge RC 57/-(for low call rate).but till now this sceme is not activated on my mobile, i was contact with customer care but nobadys coopertaive me. no one is giving good responce on ur side.ur service is very bad. pls acativate this scheme immediately otherwise deactivated or transfer balance for rs. 57/- on my mobile . no. is 9867879332.

Thanks & Regards
Dipti

Dear Sir,

It's being shocking to say that the kind of service Airtel is providing under the Big banner is not at all Ethical way of doing biz. My Cell No. 09810326499 is use from last 3 yrs with all payments in time. In the month of July - 11th 2009 I was moving to S.Africa & requested your Call centre team for Intl Roaming, with conf. all OK that you will enjoy uniterrupted service.

When landed to J'oburg on 11th July late evening I foind that my Airtel connection with no signal & to give a call to some I was requesting security team for the cell for a call. All this into the country which is not only new but also a Gangster Province.

Now got the reminder letter that my payment of INR 6227 is due & if not done than case will be submitted to court. Got the call from your collection team too Mr. Amit 9810007608. When briefied him about the experience, he is not interested & shouting on the phone that it's me who is culprit. Mr. Amit saying that you need to give security amount to enjoy Int. Roaming. If this is the procedure than it comes from your call center team when had a word with them.

This person had a word with my parents & the kind of the behaviour shown, it's totally un realistic & shocking. It shows that Airtel Employees don't have the mannerism as how to speak to elders. He is commenting to my parents that your son is not interested in talking to us & using Bad words on Phone.

Is this the way to speak to some one parents & that too for just INR 6227.oo payment. If this is the approcal and an Unehtical Professional behaviour than pls understand as a customer I can also log the compalint against you people.

Pls advise in this circumstances how you can expect that your customer will be happy & will settle dues.

Sachin Kumar
Trade Lane Manager – India - South Africa

DHL Global Forwarding SA
(Proprietary) Limited
10 Patrick Road, Jetpark, 1459
Johannesburg
HandPhone: +27 (71) 853 9840
[email protected]

In my experience, I have never seen a fraud company like Airtel. Even without a subscribing to any of the services like jokes, hello tunes, they loot the money from unsuspecting customers. You recharge for Rs. 100 and after a few days even without using the service, your Rs. 50 would have disappeared. When we call the customer service, you never get any satisfactory reply. they play all sorts of gimmicks like "We are extremely sorry" type of apologies, but you never get an answer for the money looted from your pocket. In my view, Airtel is the most fraudulent company in the mobile business in India. Their motto is "Loot the customer when they are sleeping. And even if 5% of them wake up, then give them "We are extremely sorry" kind of dossiers.

We need a mass campaign to stop these Unethical Practices. If not today, the thief will be caught tomorrow.