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August 27, 2008
DND calls
I have registered with Airtel DND facility. I am still getting Telemarketing calls from various agencies.
Today I received a call from Bancard Services Mr. Sameer Raghuvanshi +91-22-40775902. He said he is calling from SBI (State Bank of India).
This is nothing but pure harassment & breach of confidentiality as airtel is selling them our personal data. Will the DOT take some action against these people.
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August 27, 2008
Non-compliance to DND provided by the Co.
I sent a request for activating DND (Do Not Disturb) in the month of Sep. & after 45 days it got activated. But inspite of that I keep getting calls from various DSAs including Airtel & various unnecessary messages. I took it up with the Customer Care of Airtel & gave relevant information about the message center, number of messages, their date & time, their subject etc. The customer care executive felt sorry about it & gave me a complaint number but unfortunately till date even after making 7-8 calls to customer service & n numbers of useless compliant number & with a big promise of getting rid of the problem, I still get the SMSs.
I am sick & tired of this & surprised by the pathetic service provided by Airtel.
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August 26, 2008
Not able deactivate the service
I have tried to deactivated my missed call alert service with airtel thrice as of now. But every month i am assured that my money will not be deducted any more, still it is not deactivated yet and i have pay for the service. Every time i have called airtel customer care the agents are very rude. They disconnect the phone, they don't let me speak with their supervisor. I feel like discontinuing my service with airtel because its been the worst customer service experience ever.
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August 25, 2008
Terrible service
I'm using cell no 9849198103 from past 5 years. its validity has expired on 21st of may 2008. Due to oversight it was not recharged up to Aug 19th. When we tried to recharge on Aug 20 it could not be re charged. Can I got my no. activated now? On inquiring customer care they have told it can be activated by taking anew sim card but nearest airtel offices are saying that they cannot activate.
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August 25, 2008
I need to close my connection
I need to close my airtel connection... i brought the sim card in other state... now i am in B'lore... and now i am getting unnecessary monthly bill... so is there any way to close my connection through online... Pls help smb...
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August 25, 2008
Network problem
I am having a airtel prepaid connection. But from last 3 days i m facing a network problem. As mobile is a necessity of life. So i m also need it.
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August 25, 2008
Services charged which were not asked
I would like to bring in your notice of illegally debiting money a sum of Rs. 30/- from my prepaid number by sending message for the services that I haven’t used from the phone. I received two messages from num 5432131030 from airtel your subscription to the on demand service has been renewed (30 Rs, 30 days, 30 Mins free), one on 26.7.2008 and another on 24.8.2008. This has resulted me in the loss of 60/-. Airtel for money, i thing they start cheating the innocent customer.
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August 23, 2008
Harassment
I have been harassed by Airtel hired advocate to pay for some bill which was already in question with its department and i was been always told that they will get back to me. Instead they made him call me on my number in Australia and he threatened me for nothing.
What is my fault? My loyalty and trust in this brand for more than 9 years??? I trusted this brand to solve my problem as i was being billed for something when i was not even using that number as i was here in Australia...
Nobody got back to me... but their advocate.
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August 23, 2008
wrong bill is delievered
I have a Airtel landline the number is 0161-4643365
i got a bill of some other number which is 0161-4636747
the address is correct, since a week iv been calling Airtel
customer care 121 and not getting the line what kind of
horrible service do they have in customer care it is
really unbelievable
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August 22, 2008
False promise
I am an airtel customer since couple of years and this is not the first issue i am facinG related false promises related to billing. I was being approached to go for an add on number since past few months, and finally i agreed to go for one, (199 rate plan) and the representative promised(600 MINUTES FREE TO ANY MOBILE PER MONTH, 200 SMS FREE PER MONTH, NO HIDDEN COST OTHER THAN Rs-199, BUT I WAS DUPED AND I KNEW IT ONLY WHEN I HAD TO PAY THE FIRST MONTHS BILL. I WAS CHARGED Rs-249 minimum+free talk time is only for airtel Numbers+no free sms, and the free talktime is 450 mints but not 600 and it sounded so funny because my bill for primary Number never crossed Rs-280 right from the first bill but my add on no"s bill was above Rs400- but still i paid my first bill and complained about this to customer care center and requested to change my rateplan to Rs249 minimum where i will pay only after crossing 450 minutes and for landline and special nos and special sms.but shockingly again the next bill for primary Number was crossing Rs400 which is completely bull shit because the number is used by my wife who often used the cell only to receive my call. So let me make it clear to anybody who is the head for billing department. that I am not going to pay even single rupee for any of my Numbers and ready to defend any friction related to this and ready to fight back verbally or physically AND I MEAN IT TO ANY RECOVERY ASSOCIATES ALSO.
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