I am a customer of Airbt the customer. They don't have respect and wont care about the customer. I am facing the no network problem since 17/07/08 evening till today. Not able to make a call nor receiving any. Not even able to call customer care. They are also so irresponsible on there part nor informing the customer about the problem of network.

Worst management, not caring about the customers.

I have recharge my Airtel prepaid two days ago. After recharge the service went offline. I called Airtel and they said they will fix the problem, its now second day until now the services are not fixed. Airtel customer service is among the worst of its kind in the market. The operators can barely speak english and when you report a problem they put you on hold for indefinite period. Its more than 48hrs and the service on my prepaid is still not restored. I rate Airtel as WORST SERVICE OPERATOR. After my horrific experience, i suggest people should rethink before subscribing any services from Airtel.

I am using an airtel postpaid connection for the past 10 months in hyderabad. Its a Corporate CUG plan. After few months of payment of bills, i noticed that airtel was billing even my CUG calls. I kept on raising this issue to their customer care for almost next 6 months, with no fix. Then i reached to a point, where i threatened them to disconnect the service if no action is taken. At this point, without informing me, they changed my account number (account number for my airtel service) and from that day onwards they did not charge me for the CUG calls. But what happened (what airtel intended) was to avoid me to reach to the consumer forum. Because they had changed my account number (without informing me), i was unable to see any of my old bill details in their website (http://airtel.in) and it mentioned my new account number as if it was created only a few days back. All the bills they used to send to my email alias, was password protected. When i requested for the password, it was not able to open the bills as the password was for the new account number and not the old one's. This was a very cunning and skewed service from airtel and i need a responsible person from airtel to answer these issues and credit back all the amounts, they had cheated away from me. I have couple of calls in this case, recorded in my mobile, when i spoke to their customer care. If action was not taken by Airtel to solve this after APOLOGIZING, i would be moving to consumer court. Note that i received two bills for that month, one with old account number and one with new account number. I paid them in order to help me reach consumer court.

Why the hell the prepaid outgoing is off!!! Aritel suck, i am thinking this is time to throw the sim card
& get some other sim card!!!

I inquired for broadband connection at Airtel office sec 15, they provide me a cell no. 9810313268 of their sales executive named Krishan Singh Yadav. I called him(dt. 02-07-2008) and asked him to provide me broadband connection at ShivajiNagar. On phone he said airtel don't provide broadband connect in shivajiNagar Gurgaon. Then i replied him... "My Land load (living in the same house in groundfloor), is using a broadband connection of airtel then how can you say "Airtel doesn't provide connect there". After that he came to my house and before telling me the plan he checked the slot for connect whether it is empty or not. He called to the technical department in front of me an confirm about the empty slot. After confirming the empty slot, he told me the plan of Rs 555 and received Rs 500 and required documents (photo, Id proof etc.). He ensured me that i will get connect either on sat (5th july 2008) or monday (7th July 2008). On Sat 5th july i received a call from an line man of airtel, he said their was not empty slot, i requested him to confirm it again as Krishan singh yadav had confirmed it from tech department in front of me. Then line man visited my house and confirmed the empty slot and requested me to wait for 10 - 15mins and i m coming back soon. I did wait for him from 3 pm till evening but he did not come back. On monday evening i called to Krishan singh yadav, he gave me a cell no. of Mr. Arvind to have the status of connection. Arvind replied me... as he wasn't in the office so could not tell me the status and when he visit office then tell you the status. After that I could not get a single call from him. I called many times to Krishan Singh Yadav. Even once he forward my call to some other guy Mr. Mukesh, he said the empty slot gone choked, the reason for delay. But every time he replied me that you would connection very soon. I registered a complaint at 4444555 airtel no. 9152198 on friday 11th July. I had a call dt 12th july from a person in airtel that i could not have airtel connection as in shivajiNagar as there were some work going on the roads of shivajinagar(digging roads) and the wire for broadband connect became cut in the earth. So airtel will refund you money of Rs500 to you by chq within 15days. After few mins of that call i received a call from a lady in airtel against my complaint. But i could not get any solution.

One is telling... Choking slot problem (that can be replaced) and other says digging road problem(if so how my landlords connect is working).They are just making me fool nothing else. This was really my a very bad experience with airtel. I never expect this kind of things from airtel...

Really a ridiculous,

Puneet Madan
ShivajiNagar
Gurgaon.