Airtel
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1 stars | | (2471) |
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Category: Electronics
Contact Information India
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Airtel Reviews
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June 12, 2008
Bill for disconnected number
Airtel; the name is a ready reckoner for all those who want to pay even if their number has been disconnected or at least thats what the managers or the retentions team would tell you. I was informed that my number 9810501456 has been put on disconnect on march 27th. April 2, 2008 i cleared all the bills. Come june and i get a bill for the same number and for two months may and june. This all happened despite being assured that I will not be facing the problem anymore. Even one of their representative Karan called me next day and offered to convert my postpaid number to prepaid which i declined.
They have a major problem in language, customer handling, grievance handling and comprehension. The people at higher levels are of comparable calibre. Their retentions team( Danish, Rita, Nisha etc...) are all same. Not to talk of their Customer Care agents and a all borin-no-use IVR.
Could someone help me please, I promise I shall not recommend AirTel to any one and if no one helps, I curse you to lifelong connected with Airtel.. ;-)
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June 12, 2008
Pathetic service
I have very bad experience with airtel twice, The not only provide the world's worst telecom services but their customer care is pathetic, you wont get thru any of the customer care officer on weekends also on weekdays you need to wait for long hours.
Pls do not go for any Airtel Services though they are cheap as compare to others.
Thanks,
Amit.
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June 12, 2008
Terrible service
I have recharged my prepaid SIM through net banking but the sim is showing no balance and money is deducted from my account.
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June 11, 2008
Cheating by the name of airtel
This is Pavan kumar. I am using the airtel number from five years.Recently i have got a call that there is a new plan called
" ZERO RENTAL PLAN" for the people who are using airtel from long time. They called me many times and i asked the person to visit me. He gave me a form and which i paid Rs 500 for that and the person named himself as SUMIT from airtel. He gave the receipt for Rs 500 which consists of AIRTEL logo on it and told me that the plan will be starting from the very next billing. I believed him and when i got my next bill i couldn't notice any such plan changes in my bill. So i called to 121 the airtel people who says that there is no such plan and they can't do any thing and told me to file an FIR for that. I don't understand how could such a big company make their customers get cheated. I am shocked that AIRTEL doesn't take any measures to avoid people doing fraud in the name of AIRTEL. So i tell all you people be careful about taking new plans. Please don't pay anyone unless in a customer care office
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June 10, 2008
Scam and cheating
I have called airtel customer care today (10 June 2008). My LFNF was not working properly. According to their offer in SIM (Iris SIM) it is free to call one local airtel number for 100 minutes a day. But for me it was charging 50 ps per minute. After hearing the complaint, customer executive checked my status and agreed that the offers are available for me. He transfered call to Senior Executive. Her name was Deepa. She heard all my complaints. Then she told me that they have canceled all my offers before one month because they have some technical problems and it will not be available further. Without any information they have canceled all my offers. In this conversation, she told me sorry about 21 times. These sorries are the only thing that I ever got from Airtel customer care. Never take Airtel connections, if you, you will be definitely cheated.
My Number: +91 9895453132
Regards,
Fazil.
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June 9, 2008
Hooligans
I’ve used the pathetic service of Airtel only for Rs.50/- and paid total of Rs.570/- because recovery hooligans from Airtel came to my office to forcefully take the money. The “useless and worst customer care” of Airtel is not responding well too. I’ve forcefully paid Rs.570 to Airtel and requested to close my account through the closure form and the e-mail too in the last month itself (The Service Request number for the same is 16706020). I do not believe it that Airtel again sent me a bill of Rs.120/- again. I feel like badly abusing Airtel a lot.
What’s wrong with Airtel, I do not understand. Is it management or carelessness? I will not pay a single rupee now, and I will file a case against Airtel if any more hooligans come to my office for recovery. Also, I would expose such incidences to media too.
I can challenge Airtel to send gundas to my office and I will show what I can do.
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June 9, 2008
Terrible company
I have given the Airtel broadband connection only 4 days before. within that there is a problem in landphone that it is dead and the internet connection is not working. And also when trying to reach the customer service representatives they are not picking up at any time but saying 24/7 which is meaningless.
The engineer who came in for giving connection also not humble and he hasn't given any demonstration on the product technically.
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June 8, 2008
Harassment
I wanted a new mobile connection from Airtel as an add-on to my exiting connection, after a long discussion a sales manager agreed to offer it. Later a sales rep met me and collected all the related documents and handed over the sim or better to say a "problem card". the sim got operational after wait of 3 long days that too after repeated reminders and several calls to the customer services. Verification was done from Airtel and a copy of all documents was again given to the Airtel personnel. Now the story of all kind of harassment starts, I started receiving msgs that since the documents are not being submitted the services to the new connection will be withdrawn and finally it was. I went on contacting customer care executives, supervisors and even managers and each one just assured that the services will be resumed but didn't happened. I just fail to understand that why my connection was disconnected for the loss of documents in the Airtel office, since the sales team confirms of submitting them along with the payment very next day. Still the documents are untraceable, but even after assurance from customer service manager, nothing moved. The worst part from Airtel is that now I am being asked to keep suffering till they locate my documents or a new set of documents are submitted in the ofice. Today its been a 4th day since the services are withdrawn and I am suffering due to fake commitments from Airtel and their office mismanagement.
Amit Gupta
602, block-5 East End Apartments
Indirapuram Ghaziabad 201010
mobile : 9818366633.
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June 6, 2008
Poor customer service
They didn't satisfy our customer needs... not replying properly for our queries... bad billings...
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June 6, 2008
GPRS WAVOR
I REQUESTED FOR GPRS WAVOR. I WAS GRANTED WAVOR FOR THREE MONTHS. BUT IT WAS TAKEN AWAY IN TWO MONTHS ONLY, SAYING THAT MY BILLING CYCLE IS FROM 5 TO 4; AND I THEY ACTIVATED THE SAME ON 3 (i.e. A day before 4), which consumed the whole 1 month in 1 day.
Isnt THat UNfair? My number is 9815757447.
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