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June 5, 2008
No call registry
After registering with no call registry i have been receiving regular calls from people. One such call was received today 5th may2008 from number 01145046331. Airtel people are not looking into this matter at all life is hell with this number now!
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June 5, 2008
Online top up
Through ICICI Bank I did a online e-top transaction of amount 100Rs. The amount was debited from my account at once. But there was no e-top done. transaction ID: 000064231243. mobile no. 9731439753. My complaint was happily lodged by agent, when i spoke to him first. When I spoke the next day, I get the information that I have to fax the transaction details to airtel office @ 9845500121 / 9845600121.
I really don't understand how will the fax help and there is no dept., to which the fax goes, the agent told me fax it to Bharti India Ltd. I am really pissed off by the service provided. All airtel is doing increase customer base without increasing customer satisfaction. As online etop is a very common thing now a days. and this is the most common problem the customer can have. I see no helpdesk setup for such request.
Will give up airtel connection soon.
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June 5, 2008
Commitment by sales not fulfilled
AIRTEL cheating on customers. I was very satisfied with MTNL broadband. Airtel Sales person (commonly known as SELU) who know nothing about Technology but promise everything that customer need and then disappear once cheque is collected and connection is sold. This Sales Man with name "VISHNU" 9810662917 promised following to me (that too after a bit of acting about confirmations from back office which turned out to be fake later):
Cheating -1.
I needed 4 port ethernet router (the same as was provided by MTNL in my existing connection). It was confirmed but later AIRTEL refused to honour this commitment. Result I am handicapped that my family is unable to use 2 PCs (Laptop+desktop) parallel for broadband. This requirement was put in writing in application documents. This is a clear case of CHEATING.
Cheating-2.
I requested that first bill should be generated at end of calender months to maintain uniformity with my existing MTNL connection. It was promised but not honored, bill generated in the middle of month.
Cheating-3.
I was promised, Access password to check broadband usage online will be generated but not done till date which is more than 1 month.
Cheating-4.
I was promised that my e-mails of existing MTNL server shall be automatically routed to new E-mail account after I surrender MTNL. Not done. Now they say can not be done.
Cheating-5.
Promised speed will be better than MTNL at 512KBps, actually 512 is max limit whereas in MTNL max limit was 2 Mbps. Thus speed is actually worse than MTNL.
Cheating-6.
Broadband usage for first billing period as per Bandwidth Monitor Pro software on our PC is 0.9 GB and billed by AIRTEL: 1.29GB. About 25-30% more.
Nobody seems to be answerable. For complaint follow ups, everytime new person takes up call, and he has no background of the complaint already lodged. Highly, unprofessional, customer un-friendly complaint management system.
Think twice before changing over to AIRTEL broadband service.
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June 5, 2008
Detected amount from our pre-paid account
I have a phone connection (pre-paid) from airtel & my no. is 99871073657. We never enable VASSPACK service of airtel. They themselves enable it & detect Rs.50:00 per month for last one year. We make at least 50 calls to their customer care no. & talked to their executive for disabling this facility. We never use this service even for a single time. Every time they assured that they have disabled this service & next time onwards no money will be detected from our account but this detected money can not be refunded & they are very sorry for this detection. They always refuse to give us any complaint no.
After a very long & hot discussion with them finally they give us a complaint no "043005498000" on 30.04.2008. Since then we are always talking them for disabling this service again & again against above complaint no. This time they again detected the money from our account on 04.06.2008.
I think this is clear cut cheating case from airtel side.
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June 4, 2008
Non refund of money deducted without any cause
On 20th may 2008, I was informed through a message on my Airtel number that my NOP (Net on phone) has been activated for a period of 1 month. Rs.99 were deducted from my balance. I didn't requested for the same. I immediately called the customer care service and told the whole story. The customer care executive gave me the complaint number, saying that it will be solved between 24 hours. My NOP service was deactivated within that time, saying that you have not requested to activate it. My money is not refunded to me till now that is 5th June 2008. After that day, I talk everyday to customer care executives. They always say that your money will be refunded in 24 hours or 12 hours or 6 hours... I have also talked to a senior through customer care executive. He did the same thing. He assured me the refund of my money within 6 hours. It was all fake. Till now nothing is refunded.
Now even I am not able to talk to customer care executive at 121.
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June 4, 2008
Network coverage
Airtel has worst service providers in Pune. I have stayed in 4 different places in Pune but no where I got good coverage. In kothrud area, it's worst. Last 2 weeks I am unable to make/receive any call. To make any call, I need to go out in open space. Its very irritating. I would suggest all mobile users to scrap airtel SIM.
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June 3, 2008
No network in city area
I am using Airtel service for last one year. I live in Pune and for last few months the network of Airtel is pathetic all around the city. Its useless and some times i have to think that in this age also Airtel cannot provide Network in a city like pune whereas all other mobile networks have much better coverage in the city. If I am calling a Airtel user the calls get connected after 3 or 4 attempts. I am highly disappointed with the network of airtel and will soon be shifting to some other provider.
I am not expecting any feedback on my complaint as this is become a habit of not entertaining complaints of the customers though we are the one paying the company for it services which I must admit are miserable.
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June 2, 2008
Money charged even after disconnection
I had applied for fixed line telephone which later on i requested Airtel to disconnect it. Which eventually they did it. I received confirmation for disconnection. Inspite of all these confirmation they are sending bills for payment for last three months and when their executives called up for reason of disconnection and my explanation to them. They have not refunded me my money over and above. They are sending bills for payment followed by harassment calls.
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June 2, 2008
Horrible service
I took a airtel postpaid sim card from Bannerghatta airtel office and they assured me like the sim will get activated in 1 hr coz its a duplicate sim, but since its almost a day and the sim still didn't get activated. When we call customer care, those guys never gives us proper answer. And always they say still we are not updated with the details.
I don't understand what those guys work like, is it airtel customer care or customer don't care service. Simply to say its a worst service I have ever seen.
And they hesitate to give us the airtel office phone number.
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June 2, 2008
Promo calls from airtel
Even after I have registered to DoNotCall registry, i get promo call from Airtel. I talked to customer care many times but still i face the problem.
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