1st Plan Given to me :- 699rs for limited usage of 3gb.

My name is Harminder Virk, i have an Airtel broadband connection (0129-4082265), which i got activated in Feb, 2011.Since then i m facing problem with the
services provided by Airtel team.

Following is the list of bad customer service provided to me.

1. 1st Month :- Sales executive explained the plan incorrectly and i got wrong
bill which i never expected, finally he accepted that he was wrong but
requested me to pay the first
Bill as from next bill he will change my plan to 449rs/m
which is unlimited free for surfing and downloading.I accepted that and paid my
first bill without any issues.

2. 2nd Month :- I received a call from airtel, that my plan has been changed to
449rs/m and from next month i will recieve bill according to that, i was ok
with that and started
using the net according to my needs,
At last i got a bill of 2500rs and something, so i
called airtel helpline (121) and they said they said airtel have some next bill
cycle policies which was never
explained to me correctly at first point, so it's not my
mistake now and i asked the executive to let me talk to a supervisor and he
denied and said he will not
transfer my call
Executive name :- Ashwin Singh ( and he was felling very
proud while saying no, Good! ).

Bad Customer Service Experience While Calling 198


1. 2nd May ( Morning ) Sorry i am not sure about the time but it will around
10:30.

Shreya picked up my call and asked i want to talk to a supervisor she said all
are busy will arrange a call back for me.I was polite and said fine.


2. 2nd May ( Night 9pm) Was waiting for the call

Finally i called again at 198 and Saurabh picked my call and i said the same
thing i need a supervisor and finally he disconnected.


3. 2nd May ( Night 9:05pm )

I called again thought someone might help me same thing happened, executive
name Manish disconnected.

4. 20th Apr

I got a message from Airtel that i will get a call from an executive and he
will explain me the bill for a landline number i doesn't have.
0129-45557400, i don't know whose no is this but they keep on sending me
messages for this no's bill aswell. Strange but true airtel have no idea what
they are doing.


5. 2nd May ( Night 9:08pm )

Finally a guy Nilesh helped me, he was very good and calm too.


Now the reason i am contacting you is that if you can find a reason where i am
wrong i will pay my bill without any issues, why always customer suffer because
of robets sitting
in your callcenters, who won't understand anything, just say what' son thier
screen.

I can choose BSNL also, but the reason for choosing Airtel is that if i face
any problem someone will help me but same thing is happening with you guys
aswell, what should i say
now that there is no difference between the functioning of a Private sector and
Government Sector

Hope i will get some help and receive some logical reply from you.

Thanks
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HI MR MITTAL,
your company give 2GB in 99 pack but BSNL give 4GB in same price with more speed than your service.BSNL give unlimited BSNL to BSNL in just RS 300.00.but your company give just 15000 minute.i think you are not interested to take your company as no1 in india, once upon a time you are no :1 company in INDIA.lots of custmer are switch to other operators in orissa.Now BSNL, VODAFONE company are very good than your company.so i think if you are not able to increase your NET speed upto 30 to 40 kbps and if you not give me new offers rather than your old bitch offers then i am sorry to say you i switch to BSNL or VODAFONE service. i'm very sorry because i am using your service scince 2004 so i want to stay with you as long as your company stay, but now a day your service is very irreteting me due to the above cause.so please change your service offers and NET packs, MONTHLY pack.VAS packs, free local minute packs and customer care rules.

in my airtel no 9686215311 in not able to deactivate airtel frenzo which is charging 25 f0r 15 days.even after calling ti customer care and sending msg to 121 as stop .they are not able to .so pls deactivate the service as soon as possible andgive my deducted amount..ive called airtel customer care 2 times n they r not able to deactivate it...

hello idiot Airtel i am very happy to hear that u have extnded the freedom paln for one year and within 3 months u changed the plan wow wt an idea idiot airtel owners ur playing in customers money and wt the hell u hav have done to the customers, i have made 1000 calls to ur stupid customer care hell and thise irresponsible idiots talking for thy are wish...my number is 9994879493 do what ever the hell u can do...

i had a main balance of 38rs so i activated 5rs plane on internet. after i used a partly of 38mb it showed 12mb left in my account..so i went to ibm to watch the trailers . the trailer was 1.20 minutes only.it dint get loaded to 20sec. itself ..i got out of the page and i was checking my balance ... My whole 12mb was gone but although my main balance was 33rs it also gone..it got empted to 1.20rs..
how this is possible. i want my money back...
u r service are not good... and i am not satsified of what have u done