"Consumer Reviews on Companies, Products and Services"

Airtel

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Category: Electronics

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India

Airtel Reviews

Vuldinio August 6, 2010
Every month they guys are deducting money from my account
Many times I tried to call service center at last when I got connected and ask them to close few services activated on my cell. That person gave me a number and asked me to send sms to close the service I tried but couldnt send any sms. The number was showing Invalid...

Its very irritating, every month they guys are deducting money from my account. I need to ask them to close the services asap..
We88ke August 6, 2010
They had deactivated my services for non payment of the bill inspite of me making the payment
I have been overcharged by airtel. They had deactivated my services for non payment of the bill inspite of me making the payment. They now refuse to waive off the amount of Rs. 250 from my bill. It is their mistake and they are insisting I pay for it.
Kubim August 6, 2010
They only know how to take money of consumers but they are absolutely pathetic when it comes to customer service
I recharged my pre-paid airtel number through HDFC net banking.When I was doing so it didnot give out a confirmation which made me think that the transaction has not gone through.I made 5 transactions of INR 100.The money was debited from my bank account at the same time, however the balance has still not been transfered to my phone.I am appauled by the kind of service they are providing.I have launched 2 complaints but no one has bothered to call bankand give any update till now.They only know how to take money of consumers but they are absolutely pathetic whn it comes to customer service.
Quarify August 6, 2010
There server time is wrong and it is complete cheating to customers
According to Friend Scheme of airtel there are happy hours between 3 to 5 and 11 to 8 in which you can call any airtel number at 10 paise per minute. When i call at 3:25 at noon on 30-1-09 to airtel number they charges me at 1 Rs per call, it must be 10 paise per minute.when i call to customer service and ask about there server time then he told me that it is 3:10 at noon and actual time that time is 3:45 at noon .when there is server time is wrong then there is no possibility to enter a valid timing entry. There server time is wrong and it is complete cheating to customers. I want to take actions against them.
Mirovich August 6, 2010
I am tired of calling their customer support because it takes a lot of time to get connected and explain them the story from the beginning
I purchased an Airtel Digital TV connection through online on 16-Jan-09. As per the process they should deliver the setup box and do installation with in 72 hours. But it is not done yet.

I got the activation kit through one of their agent and recharged the voucher to activate the service on 19 Jan by calling their customer service number. Once the activation was done he told me he will generate a customer order and a airtel technician will come with the setup box the next day and install it. He also informed me that I will get a sms with my customer id, installation timing etc with in 24 hours. But I didn’t get any call from them.

One repeated calling (each call takes around 30-45mins) also I haven’t got any response from them. Every time they say it will be done in hours but it never happens.

I am tired of calling their customer support because it takes a lot of time to get connected and explain them the story from the beginning.
Pemzzo August 6, 2010
I will say to all my known person not to have AIRTEL service
This complaint is regarding the AIRTEL postpaid connection. Customer care executive have activated on my mobile 9818364290 the 36 months scheme without any intimation. When I said to close this number, they are not closing and asking for scheme amounht which dont want. Even several time AIRTEL person came to my home asking for scheme money. When I not paid the amount then they have send the legal notice, what is this. this is customer care mistake why I will pay for that. Really Bad service AIRTEL. I will say to all my Known person not to have AIRTEL service. Really Really BAD AIRTEL.
Smenkovve August 6, 2010
I am extremely saddened that such a huge and reputed organizations reputation is being spoiled because of the employees at the lower level
I have been using the airtel cug plan for almost 8 months. In the last 2 months, because i was abroad and did not hav a credit card, i couldnt pay my bill. So, while I was abroad, my girlfriend, in whose name I purchased the sim card was contacted by the bill alert department. She couldnt pay my bill so she explained tht i will be returning only a week later. She kept on getting calls and one lady who called from the bill alert dept of airtel was extremely rude, and she went to the extent of abusing and swearing at my girlfriend. She was using such foul language, and used the word SLUT, the "F" word, and vowed that she will not leave her alone.

I was so shocked at how someone can speak like this to a customer! We lodged many complaints against this lady, but no serious action was taken... we even met the Basullah road showroom manager, Mr. ram(in T nagar in chennai) but he never took our problem seriously, and was refusing to give the name of any higher authority whom we contact and complain to.

Not only this lady, but even other airtel showroom employees have no respect for customers. I am extremely saddened that such a huge and reputed organisations reputation is being spoilt because of the employees at the lower level. it shows a lack of vision of the Airtel company. If they dont ensure that customers are treated well, I dont see how this company is going to flourish.

Now we have disconnected from airtel and are using VODAFONE which we are very happy with. The customer care is also very good.
asif lone August 6, 2010
charging to unsubscribed service
I am being charged daily Rs 1 by airtel for a service that i have not subscribed form july 2010. i contacted to customer care but all in vain. I think i need to disconnect my no to save myself from this profesional theft by theif airtel company. They charge with out any intimation & humilate customers.
mkmalhotra August 5, 2010
breach of contract &unfair practices
landline no. 01146064805 installed at E 502, Sanmati kunj sector 6, dwarka, new delhi, india. all payments made, but service discontinued by Airtel. earlier also similar experience with the company. earlier also their collection centre were on strike at dwarka and they charged late fee for payment. one has to waste lot of time telling them what unfair they are doing.
Kiprensope August 5, 2010
From past 2 to 3 months Airtel is having a very serious network problems
Dear Friends from past 2 to 3 months airtel is having a very serious network problems...when I called to coustomer care they said to me that it will take 2 to 3 days time to get rectified but after one week also it was not rectified.. when i called them up again they to me it will take 10 to 15 days time to get it done...i dont understand what they will do for somany days...as i am in to business i get 20 to 30 calls per day and it is not posible for me to ignore the calls so easily...these aritel people will charge 475 rs.rentals every month..in 30 days airtel will have network problem for 15 days, by this thing they will make profit...

Airtel is also charging extra 15/- for caller tunes...every month they charge me 15/- extra for the caller tune which i downloaded in the begining.

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