"Consumer Reviews on Companies, Products and Services"

Airtel

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Category: Electronics

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India

Airtel Reviews

Kubim August 5, 2010
Avoid at all costs
Airtel has deactivated 15 rupees mobile office in andhra pradesh and activated 30 paisa per 50 kb mobile office many people does not like it.
Ember August 5, 2010
Worst experience while dealing with Airtel - miscommunicated about bill plan
Worst experience while dealing with Airtel- miscommunicated about bill plan. Nobody is there to escalate the case & get it resolved. I dont have any other option rather to switch to VODA FONE service provider since its FORCED BILL PLAN on consumer by Airtel.
Letargin August 5, 2010
Airtel is the the most hopeless service i have ever seen
Airtel is the the most hopeless service i have ever seen. Everyother day people seem to change the plans/tariffs. i have had one of the worst experiences with airtel prepaid and postpaid.customer care is absolutely useless!!
Chiksmer August 5, 2010
Person was speaking rudely and forgetting the basics of speaking to a customer
But the person was speaking rudely and forgetting the basics of speaking to a customer. Moreover denying my claims and telling me to accept that my claim is wrong. Also readily informed that I can go ahead and complaint against him on this site.
huzaifa basrai August 4, 2010
Balance Deduction
Dear Sir,

Airtel has been deducting balance from my account on a regular basis now. Every time i call Customer care, they ask me for the same questions and give me no help. Every single time i am told that i have been using Airtel Live (internet) services when i have not been using it. I have several reference numbers sent to me (few of which i will put down below). Every single time i request them to deactivate these services permanently and i am told that it will be done in 2 hours time, but after every couple of days time they deduct balance for the same reason. And when i call Customer care again, they act rude and insult us as if we have no idea on how to use a mobile. Request you to help me regarding this since this is becoming a very irritating and frustrating issue. I have been using this sim (number) for more than 7 years now and never had i faced any such problems, i am surprised by the lack of efficiency and such behaviour from Airtel. Your Customer Care Executices like Gautam Mukherjee should be sacked right away since these executives have absolutely no idea on how to talk to a customer and do not deserve to be customer care officials.
Reference no's: 0726123516, 0726087340, 0725178003, 0722034567... and many more.
Please help.

Regards,
Huzaifa Basrai
9831138255
huzaifa basrai August 4, 2010
Balance Deduction
Dear Sir,

Airtel has been deducting balance from my account on a regular basis now. Every time i call Customer care, they ask me for the same questions and give me no help. Every single time i am told that i have been using Airtel Live (internet) services when i have not been using it. I have several reference numbers sent to me (few of which i will put down below). Every single time i request them to deactivate these services permanently and i am told that it will be done in 2 hours time, but after every couple of days time they deduct balance for the same reason. And when i call Customer care again, they act rude and insult us as if we have no idea on how to use a mobile. Request you to help me regarding this since this is becoming a very irritating and frustrating issue. I have been using this sim (number) for more than 7 years now and never had i faced any such problems, i am surprised by the lack of efficiency and such behaviour from Airtel. Your Customer Care Executices like Gautam Mukherjee should be sacked right away since these executives have absolutely no idea on how to talk to a customer and do not deserve to be customer care officials.
Reference no's: 0726123516, 0726087340, 0725178003, 0722034567... and many more.
Please help.

Regards,
Huzaifa Basrai
9831138255
Airtel poor response August 4, 2010
cheating the customer
I dialled *121#, in that i saw an offer, in that they mentioned if we recharge for 54Rs, we gat a talktime of 46 .we can call any airtel in India with 50Ps/min and other mobiles at 60Ps/min, as per that recharge.I believed that and recharged but they did not provide the offer as mentioned.when enquired about customer care no proper response.
Trimeks August 4, 2010
Deduction of Rs.2 for local calls even if the call rates are Rs.1
The problem- Deduction of Rs.2 for local calls even if the call rates are Rs.1. Called up the customer care but they hanged up after hearing the complaint.
Daf August 4, 2010
The peoples sitting there as a customer support are making fool of us
In the month of october i had recieved a message from 170, that if i achieve a minimum STD minutes from my airtel postpaid i will get 25% discount on all STD calls (there was no any limits for the minutes shown as such), but finally i had crossed my maximum limits. Finally the bill i get was withount any discount, and for this i had registered a complaint around 9 times, but stil i am not getting the solution. The peoples sitting there as a customer support are making fool of us.
Movewiththeflowe August 4, 2010
No refund or satisfactory reply has been given by the customer executive
On 24.102008 i observed a message in my mobile for congratulating me for inception of AIRTEL: LIVE & CRICKET LIVE service and i was informed that i have been charged Rs. 10/ for the same, i was astonished but i thought it is a matter of Rs. 10/- only so i took it lightly. On 28.10.2008 i again received a message "thank you for renewing AIRTEL LIVE you will be charged Rs. 10/- and i was charged also, now i became serious abt the problem and since i was in roaming 1 could not complaint to customer cell of AIRTEL. On 04.11.08 i was again charged Rs. 10/- for the same subscription. I contacted 198 and was informed by the a sweet voice that in future i shall not be charged for this service and all the services shall be stopped immediately. I received an SMS also that my services for AIRTEL LIVE and CRICKET LIVE have been stopped. On 11.11.08, i was again charged Rs. 10/- towards renewal of the cricket live services, when i talked with the customer executive of AIRTEL (at 198) this amount was refunded to me, with a promise that i shall not be charged again. On 18.11.2008 i was again charged Rs. 10/- towards renewal of cricket live service, I again contacted AIRTEL customer executive and after verification i was assured that i shall be refunded the amount and my complaint has again been forwarded to concerned deptt and i shall not been charged in future.

Now today on 25.11.08, i have again been charged Rs. 10/- towards subscription of cricket live and no refund or satisfactory reply has been given by the customer executive as they say that details are not available to them about the deduction.

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