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Latika Goel
June 30, 2011
IPTV
airtel srvice is disgusting and unprofessional...
Its the second time in this month that our IPTV has suddenly stopped working.
We have not opted IPTV merely for making complaints but we want a hassel free service.
Your technical executives (who visits on complaints) are either incompetent in their courtesy with the customer or
imcompetent to solve the probles. Last complaint we lodged on June 1st week, one of your technical executive behaved badly about who I
complained and the other one who came and wasted my 4 hours couldnot sort the problem. However, I found him surfing FACEBOOK on my laptop.
This is disgusting and highly unprofessional.
I DO NO want to go with IPTV if this is the type of service you guys are offering.
your customer care executives lacks knowledge and are not able to respond to our query.
Then why r they sitting there? u can simply record our complaints on some machine.
Ever since we have opted for IPTV, every month we have to book a complaint.
This is just not happening guys.
I complained this morning around 11 am and till now nothing has happened... No followups and no rectifications...
this id TRUELY UNPROFESSIONALS... we REGRET opting for airtel IPTV...
I hope this mail reaches the right person who can look into thie matter and correct the system...
Latika Goel / Ravi Goel
Star News
9873712054 / 9899983524
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Anitha KV
June 30, 2011
Deducting balance without any prior information
I am using airtel prepaid connection. I have not requested for value added services. But daily for some of the service they r deducting money from balance. Moment if i recharge my money will go...am afraid to recharge my mobile itself...nowadays they became very worst in customer services...so planning to throw my SIM...and going for some other services...
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Suresh N
June 29, 2011
Re:Internet speed increase
Hello Sir, I received a call from Airtel offiials on 27th..THey said that my internet speed, which is 512 would be increases to 2 mbps on 28th of June(yesterday)...Even today I dont see any differences..SO kindly fasten up your process and make it ready by atleast tomorow, if not tonight..
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Muthukumaran
June 28, 2011
Activating services automatically and POOR Service
I am a Airtel prepaid user for past 4 years. Recently i got an SMS saying particular service has been activated and daily rental for that also have been charged. When i submitted my complaint at 198 they totally disagreed with me and said that i only activated the service so only charged. Then i deactivated the service and similarly the very next week i faced this problem again and when i called 198 i was very surprised to hear that it has been blocked for me, I was not able to speak to an executive.
With this poor customer service i tried Mobile number portability to change to a new network and requested at the new network provider to change me. I sent my request to change network for 3 times and airtel still didn't release my number. Every time i request, I get a message from the new operator saying my porting request has been rejected by current operator due to subsisting contractual obligation.
what can i do. Please help.
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Shyamala Gunasekaran
June 28, 2011
MMS subscription
I am keep on getting SMS in my mobile as "You have been renewed for MMS subscription service from Airtel". Each time i am charged Rs. 2/-. My mobile No. 9566272372. Please resolve this issue.
Thanks.
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sudhir khanna
June 28, 2011
unwanted messges
sir,
my name is sudhir khanna . well purpise of my writing comlaint to you is that i am receiving from builders, loan, credit etc..
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amit 79
June 27, 2011
prepaid recharge
I have done two consecutive recharge of 98 and 110 both recharge sucessful message with transaction id got but the later one of 110 balance not credited in my account.I also complained to the customer care two times and having complaint no also but no body had done any thing since 12 june 11. please do the need ful to get the balance credited back in my account as soon as possible.
thanks
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hims
June 27, 2011
misuse of my number by Airtel to play games
I made a complaint to Airtel on 7th June (i called in april and may but they register as waive off without issuing any Uniqiue Registration Number) vide complaint no 37843246. Airtel has been charing me for Games Mania
which shockingly was never subscribed by me. I asked for subscription proof, who, when and how subscribed it and Airtel has no answer. Imagine they keep charging me Rs 5/- per game played at odd hrs. Which came as a shock to me as being a professional i only use Airtel services for phone( they're good for nothing else) they kept over charging me and kept sending me with inflated bills. on 7th june Airtel sent me an automated acknowledgement that they'll revert by 13th but till date, Airtel has never contacted me. Its me who's calling Airtel. I find Airtel services PATHETIC..AIRTEL really sucks. today i spoke to floor manager Mr Sanjay via Cust support person, who picked up my call after 4 er, when i told him the call i'm recording for my future reference, he immediately disconnected... so this is how AIRTEL works...oops not worth at all
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MIDHUN RAJ S S
June 27, 2011
CUSTOMER CARE SERVICE WAS BARRED.
I have already call the customer care for verifying about my account balance.They donot give me the detailed details and the next time the service that connecting the customer care was barred.
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Sheloob
June 27, 2011
New connection
Worst customer care and follow up, i have taken a new post paid connection on the 23 rd and after 5 days the sim is not activated .calling up the customer care no response and the retailer from which i have taken the sim is not responding.
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