TRY GOT THE GOOD FAITH DEPOSIT

NO SERVICE 2X WEEK

TV service does not exist for this brand, TV repair places just laugh when you mention the word Akai to them.

The customer support from Akai is as bad the non working 3000 dollar tv i now have. Thinking about using it to sight in my 338 mag rifle.

I purchased an Akai 42" 1080p from Tiger Direct, and it arrived in April 2008. In July 2008, the power stopped working. I called Tiger Direct, they referred me to Akai, who asked I fax all of my point of sale paperwork, so that they could set up service as the tv was 3 months old and still under warranty. The service center they were contracted to was BK Electronics who claimed there were "scratches" and "marks" on the tv. After a heated discussion, my receipt was ammended to state the correct information "No Damages". In August I called, I was told the part was being ordered. In September I called, I was told the part was being ordered from Japan so it took some time. In November, I got my first call from BK, they told me the part could not be ordered, that they needed the remote and power cord to send back to the manafacturer. I also got a call from Akai, they told me that they could replace the tv with a "comparable" set. I was sent an email with the choices, and immediately asked for my money back. I was told that the company was not allowed to return anything more than "fair market value". Which basically means, I overpaid $200.00 for my tv. The parts were brought to BK, who has since gone out of business, and Akia no longer has a public contact number. I sent an email to their website to inquire about my refund the last week of November, and have not received a response. I also sent an email to the lady who offered me 3 other tv choices, and have not received a response. Their behavior, customer service, work ethic, and quality of their product is shameful. They take your your money for a bad product, and won't give it back, if it were the other way around, and I had their tv without paying for it, I would be in jail. If you want to buy a tv, buy a Sony or Panasonic, any name you know. Akai should NOT be in business, what they are doing is stealing. It's illegal!

TV broke within warranty term. Contact via phone (voice mail only available) and email unsuccessful. I have never heard from anyone since 3/1 2009, the date I have send a request for repair through the customer service page http://www.akaiusa.com/. I have received a confirmation regarding the receipt of my original inquiry. I have send two emails (3-1 2009 and 3-19 2009, giving ample time for response. I have left voice mail at the same dates, and will do the same today 4-14 2009. It seems that this company is not willing to honor warranties given on their products and therefore is not willing to be readily available for customer care. TV set I have purchased was $ 700.00 and since there is no display without repair the only thing I could do is to throw it away. AKAI customer service consist of a email inquiry and voice mail. There is no life person customer service available at any time, therefore it is very easy for AKAI to "hide" and never fulfill the warranty nor other inquiries.

Akai LCT42Z6TM 1080 HD TV. Horizontal white lines and squares forming in the picture. Turn off the set and turn it on again and it might work.

NO CUSTOMER SERVICE at all!!!

DO NOT BUY THIS or ANY OTHER AKAI TV