I purchased a Brother PQ1500s in February of this year. I tried free mation quilting with it in March. It would not free motion quilt. I emailed the company and told them Iwas having problems with this machine. They emailed me back with advice. In April of this year the tension spring broke. I emailed the company and they told me to send it in, which I did at MY expense. They sent it back, Two days later the spring broke again. I emailed the company. They told me to go to my local dealer and have it replace. My "local" dealer is 80-100 miles away. I then emailed Brother international. I tild them how unhapp I was with this product and the company I purchased it from. They told me they would pick up the machine and service it at their factory. I received it back. Last Thursday I again tried quilting a quilt on this machine. The thread broke and tangled. I then emaild Allbrands again and asked for a refund. They informed me it was damaged in shipping and they could not refund the money. I then emaild back and told them that was just an excuse. The tension is not right. I cannot use this machine for the reason I purchased it. I don't understand how a person can spend $800 for something and never get to use it and the company refuses to do anything about it.