I placed an order for an exerciser on Dec 07, 2009 and Allegro Medical immediately charged my visa account. Their web site showed that the item was in stock and that it would ship in 1 to 3 business days. After 2 weeks the order was still showing "awaiting Shipment" then they emailed me and offered to "refund" my money if I was "tired of waiting". I had already noticed after reading complaints on this web site that people who requested a refund rarely get it, so I refused their refund offer and demanded that they ship the item. I finally received it on January 06, 2010 after a month of waiting and notice that it had been shipped from a place called Fabrication Enterprises out of New York on Dec 31. I looked at the invoice and noticed that Allegro had never even ordered the exerciser from "Fabrication Enterprises" until Dec 21, 2009, which was a day AFTER they tried to get me to take a refund. I google earthed their Arizona address and it looks like just a hole in the wall office. They probably don't actually "stock" anything. Their obviously a bunch of con artists!! STAY AWAY!!