Amazon
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Category: Websites
Contact Information
United States
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Amazon Reviews
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Ricky
March 6, 2010
Email and password theft
Someone stole my Amazon user and password, and was able to change today both my password and email address on this site.
After this change done by a thief, Amazon sent to me an email saying that both information were changed ... and if that was not from my request, to reply to their email.
Replying to this email went into a mailbox that does not accept incoming mails !
Once contacted by phone, the company was only able to tell me that they were transferring my complaint to another department which would call me back within 24 hours !
I am still waiting for this call.
I had to call the credit cards companies that I thought could have been registered under this Amazon account, to cancel these cards.
The hacker had already used one of my credit cards on Amazon, and I am now receiving emails from Amazon saying that my "Transaction has failed" ... this is strange since my email address on Amazon was supposed to be changed by the thief.
My computer does not seem to have been hacked, no spyware nor virus found here ... thus I have the impression that Amazon was attacked and my account information was stolen there. Some real feedback from Amazon would clarify.
I will probably never use this website anymore.
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Keende
January 8, 2010
Severe Cyber-bullying
I had made a purchase at Amazon in August 09. When I received the package, I found it was broken. On 10 Sep 09, I sent an email to its customer service and the link to packaging service provided on the website. The latter has never replied my email. But customer service staff immediately promised to send me a replacement. I believed that this was quickly solved and went on making another purchase at Amazon subsequently.
The replacement had never arrived. On 25 Nov 09, I sent another email to customer service staff and they promised to send the replacement again and asked me to wait till 31 Dec 09. Again, the replacement had never arrived.
Having seen people from other fourm suggesting to write the complaint in the Amazon forum, I followed the advice as this worked for them and might work for me too.
After posting my complaints, I did immediately get contracted by Amazon staff. So as countless and abusive cyber-bullying by multi-role playing accounts.
To my surprise, these multi-role playing even disclosed some private conversation I had with Amazon staff which I have NEVER disclose in this forum. These accounts would post more than 60 abusive messages to me on a given day.
These accounts were not only doing this to me, but also other customers who made a complaint about Amazon in the forum. These multi-role playing accounts would belittle customers in different ways:
- asking customers to 'buy a brain from Amazon'
- accusing customers of making a fraudulent payment with their credit card
- calling customers names - e.g. dummy, complaint professional, crazy, smoking pot...
Here is a post I found from consumeraffairs.com which is related to the above cyber-bullying incident.
http://www.consumeraffairs.com/online/amazon_p2.html
Phillip of Houston, TX September 19, 2009
This may be frivolous, I won't know until I inquire. It concerns the discussion forum at Amazon, not the business end of things. One mysterious person has been creating many accounts in order to anonymously stalk, harass, insult and slander participants. He also steals identities (including real names) in order to impersonate them. Initially Amazon did little to nothing, and recently has been deleting post in which one complains about the harassment (with proof of the multiple accounts and identity theft). It is possible but not certain that the harassing poster is an amazon employee. In either case, can anything be done, legally and otherwise?
If you are a customer going to make a complaint about Amazon purchase in the Amazon forum, you will have to be prepared yourself for non-stop cyber-bullying.
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xiao
January 5, 2010
fast & reliable
just wanted to say that i do a lot of purchases via amazon and am very happy with their service. I recommend using amazon prime for service directly by amazon.
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George Handa
January 2, 2010
Bait & Switch
On or about 12/23/2009 I ordered a laptop stand from Amazon for my recently purchased laptop from Amazon. The stand $19.99 with shipping listed on the "One click ordering" as $7.99. The supplier for the stand is Accessory Genie that charged me $19.99 for the stand, but $24.99 for shipping and handling.
My reason for using the "One click" button is to simplify my involvement to purchase an online item since I am retired with no auto for transportation.
The emails received from Amazon to address this problem makes me feel that I am being "Talked down to". I have notified the Federal Trade Commission and will notify others that this descrepancy smells like a "Bait & Switch" for enriching Amazon and Accessory Genie.
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k2h
December 29, 2009
Multiple vendors for one order
Since Amazon is a selling agent for many third party vendors, it seems they like to “spread the wealth” at the cost of the customer. They obviously do not have the standard online policy of only charging your credit card when the item is shipped.
I placed an order with Amazon for a canon printer and 2 sets of additional Canon ink cartridges. The price for the printer was quite low. Amazon charged my credit card for all three items then placed the orders with three different vendors. The printer was placed with Adorama, who was out of stock. They told me they did not expect inventory for 4-5 weeks. This means Amazon, or Adorama, would have been using my money for this period. Meanwhile, one of the ink vendors had shipped. I cancelled the printer order and ultimately received a credit. I tried to cancel the second ink order but could not and it had not been shipped. Now I have plenty of Canon ink but no printer. Amazon customer service responded right away but the fact remains they chose to split the order and never checked inventory. Over a week later this is not fully resolved, but I am the one who has to do all the work even though the error was theirs. The first thing I did was file a complaint with the credit card company.
About 2 months ago I placed an order with Amazon for 2 different size kitchen knives from the same manufacturer. These are expensive knives. It was well stated this was not shipped by Amazon and there was no free shipping. With their “Spread The Wealth” policy, they gave the order to two different vendors which means I paid double shipping. Checking after the fact, each of the vendors had both sizes in stock.
In all the years I have bought from Amazon I have never run into this type of behavior.
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joewannada dailey
December 15, 2009
funds has disappear off card not on purchase
I PLACED A ORDER ON THE 12TH OF DECEMBER WITH A COMPANY AMAZON ONLINE SHOPPIONG FOR CHRISTMAS AND I HAVE SPOKEN WITH 3 OR SALES PERSON AND 2 SUPERVISORS I WAS TOLD ON DECEMBER12TH THAT MY FUNDS WASNT AVAILABLE, THEN I WAS TOLD THAT EVERYTHING WENT THOUGH AND APPROVED AND SHOULD RECIEVE A CONFIRMATION THOUGH EMAIL, CALLED ON THE 13TH OF DECEMBER TO CHECK STATUS OF ORDER, WAS TOLD AGAIN THAT FUNDS WASNT AVAILABLE AGAIN THEN STAYED ON PHONE FOR 45 MINTUES TO A HOUR WITH A SUPERVISOR WAS THEN TOLD THAT EVERYTHING WAS CORRECTED THAT ALL PAYMENTS HAVE WENT THOUGH SUCESSFULLY, CALLED BOUT 1:20A.M.DECEMBER THE 15TH TO TRACK ORDER INFORMATION, WAS THEN TOLD THAT ORDER WASNT SHIPPED DUE TO INSUFFIENT FUNDS BEGINNING CARD BALANCE WAS $111.00 MY ORDER TOTAL WAS $110.96 SO MY QUESTION IS HOW IS MY CARD BALANCE $9.00 WHERE IS MY MONEY THAT WAS IN MY ACCOUNT
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October 29, 2009
Suspended, Reactivated, and now Closed Pro-Merchant Account
Greetings everyone,
As a company operating out to the state of Florida we have had the opportunity to deal with many eCommerce sites such as Amazon, eBay, OverStock, etc. In fact, we have sold with Amazon for about six months now. Over that time, Amazon has suspended our account twice. They reactivated our account after an initial 30 review while holding over $1000 of our funds. After the release naturally we became excited and relisted a lot of our products. Much to our dismay, after just 5 days of selling we received the dreaded suspension letter AGAIN and our account was put on hold, only this time with roughly $5000. As we did nothing wrong other than offer consumers products at GREAT prices, which usually ship the same day, Amazon said our volume of sales was not justified. What really gets us... is we had to go through all the same processes as previously (send us your suppliers, company information, websites, so forth and so on...), which we might add was sent when we went through this the first time in July that our account was suspended. We called several times and got the same BS story seller performance does not have anyone to talk to. Okay then, Amazon with their extensive operations worldwide does not have anyone in seller performance to talk to??? Are you kidding me, well then put me on the phone with your automated server that sends out these emails and supposedly reviews our accounts. As Amazon has now held our funds twice “released once after 30 days” now it has been 30 days again and we just received this letter, “Hello from Amazon.com.
Thank you for writing. After a review of your account by an account specialist, we have decided your account will remain blocked.
We regret we are unable to provide further information on this situation. Further correspondence regarding the closure of your selling account will not be answered.
The closure of this account is a permanent action. Any subsequent accounts that are opened will be closed as well.
Best regards,
Amazon Seller Performance Team”
Let us remind you now that they claim that they are now going to hold our money for an additional 90 days!!! Well, as a doctoral student and a driven business professional, I will not let this case go, even if they release our funds. Why? Well, simply someone has to do something to start the revolution =) Join our fight in a class action lawsuit---Seven Times Seven on Twitter
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isphider
October 20, 2009
SELLER THAT IS NOT GETTING PAY
For the last five (5) months we have been selling our inventory thru AMAZON.COM about 7k $7000 thousand dollars amazon keeps on putting our money on reserve it's been more than 60 days and still haven t been able to collect. If you decide t sell inventory in a larger scale DO NOT USE AMAZON.COM they play/ use your money and you wont see a peny after 60, 90 days if your lucky.
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Vivian09
October 13, 2009
nightmare
I can't believe that a big company like amazon can be such a mess.
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AbsolutelyWoman
August 27, 2009
none payment owed
I have been working for amazon MT for almost two weeks now. the whole time letting my pay continue to build. Not knowing they where not going to pay me later down the road. this is what happened.
As of yesterday i went and noticed they in the claims section in their jobs for entering your bank account they dont have a paypal listing. so i wrote them asking if I could have my pay sent to my paypal account. this was their reply:
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I am sorry for any misunderstanding about how your Mechanical Turk earnings will be disbursed.
People from all over the world are welcome to join and participate in Mechanical Turk. However, we currently don't offer the ability to disburse payments via PayPal.
Currently funds received in your Mechanical Turk account can only be disbursed to a U.S. checking account or your Amazon.com Gift Card balance. In order to disburse earnings to a U.S. bank account, you will also need a U.S. based Drivers License or U.S. ID card.
If you request payment via gift certificate, the funds are automatically deposited into your Amazon.com Account. They can't be transferred or used on any of our international websites.
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so I wrote them this:
This means I cant even use my bank account for canada on here. I'm American living in Canada. I only have two ways I get paid. via my Canadian bank or Paypal. This mean if I get a gift card I cant use it either, because you dont allow them to be used on your international websites. May I ask how the blank do you pay Canadians then? LOL really I would like to know. I would like money not a gift card I cant use. and after all the work I did, this just isnt right.
Please get back to me soon,
Deborah
[Unhappy American]
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this is what they wrote me back again:
I am truly sorry for the frustration this has created for you. However, the information provided in our previous message is correct.
At this time, payment can be made either by ACH deposit to a U.S. bank account or in the form of a gift card balance applied to your Amazon.com account.
You must have a valid U.S. driver's license in order to disburse funds to your personal U.S. bank account. If you have a U.S. bank account and driver's license, you may enter the appropriate information through Mechanical Turk and then disburse funds to your account.
We do hope to be able to offer additional payment services to our international members in the future, and I'm sorry that we're not able to do so now.
I understand you're upset, and I regret that we haven't been able to address your concerns to your satisfaction. We can't offer any additional insight or action.
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And yet again my reply:
Then on this day 08/27/09 I expect a check in the mail to me for fund owed to me. I understand you will need to wait for the rest of my hits to be approved. by U.S. laws you have to pay me. Me being an American I know those laws. If within 30 days on 09/27/09 I do not recieve a check. I will make sure to report this. I am truely sorry, I do love MTing for Amazon. This is just not right. It does remind me of someone being prejudice. Many have tolds me of this happening with a contest that was held last year, I have also found others like my self that are not to happy. I just want to get paid in funds. Please do get back to me. I want to know if you will do what I asked or not. So I can take the appropriate actions.
Thank you
Deborah
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I'm waiting to see what they have to say now.
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