I had made a purchase at Amazon in August 09. When I received the package, I found it was broken. On 10 Sep 09, I sent an email to its customer service and the link to packaging service provided on the website. The latter has never replied my email. But customer service staff immediately promised to send me a replacement. I believed that this was quickly solved and went on making another purchase at Amazon subsequently. The replacement had never arrived. On 25 Nov 09, I sent another email to customer service staff and they promised to... read full review »