I recently set up a sellers account and have been doing fantastic. Sold many items (albeit taxed a bit much by Amazon) and not a single complaint or hiccup. Last month, I sold a textbook through Amazon and figured this was just another smooth transaction. I sent the book via USPS Media Mail as the buyer had requested and made sure to send it out before 48 of receipt of payment. After about 2 weeks, the buyer was constantly emailing me (in broken English) regarding the status of his order, but it was shipped and I had advised him that USPS Media Mail may take up to a month at the longest, although that is a rare occurance. After about 2 1/2 weeks had elapsed, the buyer then stated that he was dropping his class as he did not get his book in a timely fashion and that he wanted a refund. I emailed Amazon regarding their policy for refunds through the Amazon market and they stated that it was up to the seller and the seller's own policy to give a refund (or not give one). I then told him that I would give him a refund when he sent the book back to me. After a total of 1 month goes by, he states he did not get his book and he made a claim against my sellers account on Amazon. I fought the claim, emailed them a copy of the USPS Media Mail receipt that I had received when I sent the item and also spoke with my local post office. The post office advised me to tell the buyer to fill out a claim with USPS...HE REFUSED! After all this, Amazon had the galls to go ahead and give the terrible buyer a refund out of my seller's account. I am not a power seller, I am not a business, I am not a 24/7 Amazon trader...I am a student, just trying to get back a little bit of money from the wad of cash I shelled out for my books. Amazon really didn't do anything - they just let the claim stale for about 2 weeks, then gave a refund to the buyer without looking over any of the emails that were sent back and forth, without looking at the receipt from the USPS, anything. I am now closing my Amazon account since it seems to not protect it's sellers and anyone can just order something and claim they didn't receive it -> Open A-Z claim -> Free goods. My advice, stay away from Amazon market, go with eBay or eBay affiliates, they AT LEAST INVESTIGATE and will not hand out returns for fun.

I bought two items on Amazon.om through third party vendors. I choose to use my american express points for payment. I had enough points to pay for my purchases, my transaction was accepted and order confirmed. Behind the scene, Amazon changed my payment method from amex points to am ex itself, I did not approve the change amazon made. Upon reviewing my am ex bill, i noticed the changes, called Amazon, they said i used third party vendor and am ex points not allowed with third party vendor. My complaint was forwarded and I was to be contacted in 24 hours, no call. Contacted Amazon again, they told me it's my problem not theirs and I should contact the third party vendor if they will accept am ex points. Amazon is deceiving their customers, this is bait and switch. I would not have purchased those items if I knew I could not use my am ex points. This is deceptive advertising, and also Amazon changed my payment method without my permission, it is wrong.

Today I received a very horrible customer care service experience from Amazon.com. I have used Amazon.com's chat service to resolve my issue. I talked to Md Nasim (amazon's customer care executive). When I provided my order number, he started saying this is wrong order no. I explained him 10 times that this is correct order number. He refused to buy that request. He then messeged me saying - since we are not reaching anywhere, better I should disconnect. It was strange for me that he neither listening to me nor he was intereseted to resolve my issue. I asked him to please call your supervisor so I can ask him to search order number.. and guess what that A**h***, MF might have done... he simply left conversation. After that I talked to another representative and he could find the order with the same Order Number in the first attempt...

Amason is very much negligent about their services also they dont want us to contact their senior people so there is no way, I can give my feedback to senior people.

For me, Amazon.com is PATHETIC !!!

I ordered NCAA Football '11 for my husband for his birthday. I left it in the box and wrapped it without opening up the box. When he opened it, the plastic wrapping was missing around the game box and the disc/game was missing. I mailed it out on November 23rd. They received it November 26th. According to their website, it should only take 3-5 business days to see the refund after they receive it. We are now on the 11th business day and I haven't received anything! I called and e-mailed. The only response I get it is that it should be in my account no later than December 21st. That's 3.5 weeks since I returned it!!! Ridiculous!!

This is complaint against Amazon.com .After two negative feedbacks posted on my amazon.com seller account Amazon.com decided to close my account, and keep my money (even the money from previous transactions). As amazon.com seller I always mailed my books with the tracking numbers; however, it looks like the USPS tracking number does not have nay value for Amazon.com. I was told that “It is my "duty as a seller” to prove to amazon.com that the buyer had received the book or other item .How should I do it if the amazon.com does not recognize tracking receipt from USPS?
I lost approximately $400.00 (because Amazon.com had refused to pay me at all), my name has been blackmailed on their site and it looks like I do not have any recourse. No one is listening to my site of the story. It seems like Amazon.com can do absolutely anything and there is no recourse to their actions.