I have purchased numerous books via Amazon for a great many years, but this is the first time I have encountered their customer service, or should I say lack of customer service! I pre-bought a hardcover book and when it came out they sent a softcover. I called and was told a hardcover would be sent immediately, once again I received a softcover, again I called and was told that I needed to repackage the books and drive to UPS to have them sent back to Amazon... and oh, they would not order me the hardcover book that I had... read full review »