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driverdriver
March 19, 2009
membership
DO NOT JOIN AMERICANFAMILY FITNESS!!! the contract you sign up for is horrible. I went in requsting a one year contract and the rep filled it out and as she filled it out she was explaining what each line was...Come to find out she signed me up for 3 years!!! she did this bc they are commission and she made a killing...yes i am a complete fool for not reading over every page if the contract but once its done its done...the reps at the facility arent helpful, managment there are jokes...and if you ever have to go through their payment groupf NATIONAL FITNESS SERVICES, then GOOD LUCK...biggest bunch of A HOLES EVER!!! just trust me when i say, do not join that club, it might seem big and nice, but it is not worth your money, trust me...there are hundreds of complaints about this place...it sucks!
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November 11, 2008
Awful place
My employer used to have payroll deduction for American Family Fitness memberships. After enough complaints they canceled the relationship. Somehow the payroll deductions continued. When we caught it several months had passed. There were many of us who had already given the gym credit card information and they were already billing our credit cards, too!
They were double dipping and when we alerted them of this they refused to refund the money saying we should have paid better attention! They they refused to cancel the membership until the contract was up even though we were justifiably angry and unsatisfied. When you do try to cancel after the membership is up they try all sorts of things to tell you it can't be done.
Just try and cancel with them! And they raise your rates without telling you! They are also very homophobic. American FAMILY Fitness is like Focus on the Family if that tells you anything. Take your money elsewhere. You'll be glad you did! American Family Fitness sucks!
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November 5, 2008
Awful experience
My employer used to have payroll deduction for American Family Fitness memberships. After enough complaints they canceled the relationship. Somehow the payroll deductions continued. When we caught it several months had passed. There were many of us who had already given the gym credit card information and they were already billing our credit cards, too!
They were double dipping and when we alerted them of this they refused to refund the money saying we should have paid better attention! They they refused to cancel the membership until the contract was up even though we were justifiably angry and unsatisfied. When you do try to cancel after the membership is up they try all sorts of things to tell you it can't be done.
Just try and cancel with them! And they raise your rates without telling you! They are also very homophobic. American FAMILY Fitness is like Focus on the Family if that tells you anything. Take your money elsewhere. You'll be glad you did! American Family Fitness sucks!
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