My internet was out for 3 days. Each time I called an automated system would give me a different TIME that the internet would be available. Finally after the 3rd change in date/time, I called to speak with someone. I was told the update was complete and there was an additional issue with my internet. When I got home the next day, I did finally get internet, however I was unable to connect wireless-ly to my modem. When I called...I was on the phone for nearly an hour (57 mins). Finally I was told it was an issue on my end and that I needed to Reload the Drivers for my Windows. I thought this odd, so I called my friend/IT Guru, he got up, got dress, drove to my house and fixed the issue in less than 37 minutes and charged me only $20 - Technically I think AT & T should pay for this, since it wasn't "MY" Issue. This is the exact reason I Discontinued my COX internet, because everytime there was an issue, it was always on my end, never theirs! I am disappointed in AT & T - :-( - Also be aware if your bill changes, even by a small amount, always be sure and call - I almost monthly go through a billing issue - but that seems to be any companys billing - guess you just have to get used to it.