I used AT&T's prepaid service called GoPhone for a few months last year. I left a balance of $50 or so on the account because I thought I might need the phone in the future, which I do now. Now when I need the phone, I find that without any written notice they have closed my account, kept the money and given the number to another party, even though I have given it to couple of financial institutions. I am amazed that they are allowed to do business in this way. If the money is not used, they should refund automatically provide notice that the account is closed. I have the phone I paid for, I have the password for the account but I cannot even access the account information or account history and AT&T says they cannot access the records either, which I do not believe. I had no idea a company can just take your money like that. If they have the right to close the account for non-usage they should be required by law to return the consumer's money. What can I do about this???