AT&T
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Category: Services
Contact Information
Sherwood, Arkansas, United States
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AT&T Reviews
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Donna Lee Miller2010
September 1, 2010
AT&T phone bill not my calls
COMPLAINT ACTIVITY REPORT Case # 14009549 Better Business Bureau
Consumer Info: Miller, Donna Business Info: Gregory J. Barro, PLC
702 Silver Hill Drive 400 Travis Street, Suite 1004
Murfreesboro, TN 37129 Shreveport, LA 71101
615 796-0746 615 796-0746 318 221-6000
Location Involved: (Same as above)
Consumer's Original Complaint :
This AT&T bill was turned into AT&T Fraud Department, no one has ever got back with me. But I had encountered some scammers online/internet and I believe one of the men tapped into my phone and somehow made these charges. I didn't make these calls and I am not paying for calls I didn't make. Plus, the call number on the phone bill does not match the scammers number I was talked to online. I did not make the calls and had already filed an identity theft report with my local police department Rutherford County 615-898-7770.
Plus, Mr. Barro's office is sending mail to my place of Employment and calling my place of Employment.
Consumer's Desired Resolution:
I am seeking for AT&T to clear me of charges calls I did not make. I had identity theft, stolen information, and etc.
BBB Processing
09/01/2010 web BBB Case Received by BBB
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AnnoyedwATT
August 31, 2010
Worst Customer Service
I have dealt with AT&T both in home and with my business, and have had HORRIBLE experiences all around. First, with my home I ordered the DSL Lite ($19.99/month), and I'm being charged for the $35/month plan instead. I work 60 hours a week and rarely have a minute to call them during the work week. Every time I've tried, I get stuck on hold. I was stuck on hold with the billing department for over an hour last time I tried! In addition to this billing error, I couldn't even pay my bill! I tried paying online, but they want you to have a online registration code, which you can only receive by phone (their account, which I don't have a phone through AT&T, just DSL internet, so that won't work) or by US Mail. Hello?!? What's wrong with email?!? I finally was able to wade my way through the hundreds of automated responses to get to an automated message that allowed me to pay my bill. I never could get a billing rep on the phone.
Second, with my business - my office is a small subsidiary of a very large international company. Anytime we have a problem, I have to spend 10 minutes trying to find an appropriate phone number. I never get it right the first time, I'm always given an automated message that goes through 20 options before I get a person, and then that person is in Sales or Texas or small business (we're in large business) and they can't help. Then I'm given the run-around because I don't know our account number offhand and they refuse to give any information. Finally, when we placed an order for a simple jack installation, it's taken a week and nobody seems to know who's working on it or why we haven't been contacted about the status. They won't even give me an order number because it's an existing account. UGH!
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Jane C.
August 25, 2010
long distance scam
I made some overseas distance calls using a calling card. When I got my bill, AT&T turned out to be billing me for the calls all along, with no notification or warning whatsoever. When I called to complain they just said that since my calling card provider had apparantly "dropped out" they did me the "courtesy" of handling the call. I said that in that case I didn't want to make the call, and why was there no notification. The customer service rep was extremely rude about it as well. In the future I will never use AT&T since I really feel I was scammed and there was no attempt to help at all. I suggest that others do not use AT &T either.
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nesto
August 25, 2010
Uverse customer service/techs
I am currently on technician number 8 for my installation and it still is not up and running.
I ordered U-verse instead of comcast. Not sure why i did that, but I did. At&t's system only allows you to have 4 hour windows for tech to come out and 'figure out" what the problem is. WHen an 'insdie tech' cannot fix the issue, they subconstract with an utside agency for an "outside tech" to go to the pole and fix the connection.
THe problem is that the ouside techs don't document what they do, so the next tch has to start from scrathc. I have had these numbskulls at my place 7 times with NO SERVICE STILL!!!
They need to have better communication with their techs because even the ICU dept that takes on escalated cases told me that they are an inefficient company for this type of communication.
The wires need replaced, and they are still bouncing me around from inside tech to outside tech to get me so frustrated I cancel the order, but I am going to make them pay to have all lines replaced, free of charge, andTHEN cancel and get COmcast. I'm paying them back, but first i will use up my free mos. of service being offered. At&t is full of ignorant folk.
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Maison
August 22, 2010
Doesn't care
We have had AT&T service for years. Up until now we have been happy with the level of service given for the amount of bill. On June 18th of this year AT&T had a tower go down close to our home, so now we have very poor service at home at best. We have 5 phones on our plan.The kids have them as their primary way of communication. We called on August 13th we were told about the tower being down and that it should be up on that day. well I called back today and it is still not back on line. I ask them to waive the early termination fees due to a drop in service on their part, explaining that the phones were the only communications the kids had with us in case of an emergency.I explained I did not want out due to another vendors sale but for the safety of my family. I spoke to Austin in the cancelation department and he told me that the tower being down was temporary, basically to bad. When I ask to speak to someone else that could help me he told me he was the highest person at AT&T to speak to customers that anyone above him did not talk to customers. That ended our phone call which lasted a total of 79 minutes.
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garya
August 22, 2010
promotion card
When Buying a cell phone from at&t they offered a rebate of $50 and sent us a visa card. I tried to use it at a restaurant and it was declined. At&t adds 20% on to the bill for the tip. You can not use the card unless the bill and the 20% tip come to under $50. So it means when you use the card for under $50 at&t keeps the change. What a scam. These people blatantly lied about this. A rebate and a visa card are two completely different things. The point of doing this is so at&t does not have to give the total rebate. At&t should be ashamed of themselves for purposely concocting a scam. I also own a business and I would never dream of treating customers this way. I have seen many complaints regarding the promotional card on numerous other sites. Shame on you at&t. I think you should rename your company AL&S for A LIAR & SCAM. Anything to make a buck . right at&t. When my plan runs out I won't make the mistake of choosing the at&t scams again.
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jess35ks
August 19, 2010
Hidden cost and bad service
I dealt with AT&T for 6 months. Every time I called they messed something up and then tried to charge me more. In the end I got a 1700.00 early disconnect fee because I was fed up with them. This company is the worst one I have ever had to deal with. On top of that they keep calling and asking if I want home phone service.
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nandales
August 18, 2010
Tech Support
Something to share and hopefully you AT&T Internet DSL users will look into. After 4 hours of Outlook Express issues and phoning 4 AT&T DSL phone numbers to talk to tech support I learned that AT&T will not recognize Outlook Express anymore. You will be charged a fee for there support. You can pay a fee for one service fee or another choice is to pay a yearly fee for support. AT&T absolutely did not send any of there DSL users letters or emails indicating the change. Now the fun part, call Outlook Express and ask for support. This appears to be a independent company with rather rude individuals. Do they charge a tech support fee? Yes they do. The real question is who rules? By the way, I was able to finally find a solution to my issue and paid myself a tech support fee. You can bet I will write a lot of letters concerning this issue of "use my email sites" or I will bill you. The large companies are forgetting who pays there salaries. Change is not always a good thing.
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suemerrittan
August 17, 2010
very poor management and customer service
To Whomever:
Within the space of an hour, I have progressed from annoyed to irritated to really, really angry.
I am hoping that the people I spoke with have taken copious notes, as I am really, really tired of repeating myself.
Yes, it's been a "really, really" bad encounter with at&t.
I'll just start with today and get around to the reason I called in the first place.
After being told by a machine that you had unprecedented high call volume, I waited and waited (in these economic times, has it occurred to you to maybe hire additional people during these "unprecendented high call volume" times?), I was connected with a "Mr. Jenkins". In the middle of the call (and I was only in the "annoyed" phase and hadn't even approached the ire I am now experiencing), we were disconnected.
PEOPLE!!! YOU ARE THE PHONE COMPANY!!!
Not only did I have to give him my phone number (what self-respecting phone company doesn't have caller ID?), but we were disconnected! And he didn't use the information I had to give him (along with my name and the last four digits of my SS#) nor his less than stellar customer service training to follow through and call me back.
At that time, I progressed from "annoyed" to "irritated".
I redialed, waited and waited, answered the mechanical voice's questions, waited some more and some unintelligible woman answered my call. I politely asked her to speak into into the telephone as I couldn't hear her. From what I could understand, she told me that she was working with a headset and couldn't adjust the volume of her voice.
I did understand her telling me to "have a nice day" before she hung up.
PEOPLE!!! YOU ARE THE PHONE COMPANY!!!
In theory, communication is what you are about!
At this point, I was real close to "anger".
I redialed, spoke with the mechanical voice and waited and waited some more.
It's not like I had anything else to do other than hold for another inept "customer service representative" to deign to do their job.
I was connected to "Martha", who spoke very distinctly and was very nice and diffused my anger somewhat, but . . . .
This is where I am hoping that your "agents" took notes, because I have been calling about my phone bill for months and finally figured out that I was misled and have been cheated by you and I don't really want to go through the story one more time.
I was sold a lie. And have been cheated and lied to for about 4 months. I don't want to have anything to do with your company ever again.
I am giving myself a week to find another telephone company and internet service provider and then I will quit you.
You all should be so ashamed of the way you do business. And I have been a customer for about 40 years.
Maybe I should be the one to be ashamed for being so trusting.
Susan Merritt
910-343-4941
last 4 digits of my SS#6502
Yes, you have my permission to access my account!
DUH!
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kudci
August 17, 2010
business monopoly
i had at&t serving me 4 years.when i tried to get another provider, i choose vonage they gave a better price.vonage goes in my shop through the internet, when at&tlearnt i moved to vonage, they disconnected my internet without any notice, then i tried to get anthor to internet provider at&twas the only one. In my area because they bought the area i was in from all the other companies.my buisness is a hair salon we depend on the phone for appointements.they got my internet disconnected so my phones, it took them a week to reconnect me i lost so much buisness.it was the hardest time ever.
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