Worst service ever, AT&T works with U-verse but they do not communicate. They switch my phone number, gave me a temporary one for four days and tell me that my phone bounced to AT&T a week later. After I called and was on hold forEVER, (I had time to do the dishes, make three beds and cook!) … No one gave me a solution they wanted me to wait one more week! … Are they playing with customers? My U_Verse account had also changed the pasword itself? :(
Customer service is horrible, no respect, they keep passing “the hot potato” from one to another SO unprofessional! I am SO disappointed and Still waiting! I want to switch to another company! I am tired of dealing with people that do not listening and couldn’t care less about your situation. I WANT/NEED MY PHONE BACK!!! more details: [email protected] or [email protected]
I would recommend to record them so at least you have proof of what you said

In February of 2010, they have me getting a phone order from them. I got one with Comcast. A few months later when Comcast pulled some of its junk, I went to AT&T (these two have my area) and they billed me twice monthly, claiming I had a phone since February, had two different bills going, and are still trying to collect. Trying to ruin my credit - all their supposed billions and they're worried about a low-income senior?

Monday, May 16, 2011 at 8:55am


ATTN: PAYMENT CENTER……


Please cancel my services here is my final pay of $62.95 I know I will receive one more prorate bill….


Speak to: Norma Customer services


Reason:
1. Bad customer services
2. Not friendly
3. Over Charge
4. Place on hold for more the 5mins
5. Did not get the information that we need
6. Will not recommend for friends of family
7. No attention to detail


NEED IMPROVEMENT:

1. Need improve on you customer services
2. Listen to customer what we have to say
3. Honesty
4. Friendly
5. Supported

Please forward this message to you manager I will keep update…My Name Thy Hep………. I can be reach at (510) 300-5459

Monday, May 16, 2011 at 8:55am


ATTN: PAYMENT CENTER……


Please cancel my services here is my final pay of $62.95 I know I will receive one more prorate bill….


Speak to: Norma Customer services


Reason:
1. Bad customer services
2. Not friendly
3. Over Charge
4. Place on hold for more the 5mins
5. Did not get the information that we need
6. Will not recommend for friends of family
7. No attention to detail


NEED IMPROVEMENT:

1. Need improve on you customer services
2. Listen to customer what we have to say
3. Honesty
4. Friendly
5. Supported
6.


Please forward this message to you manager I will keep update…My Name Thy Hep………. I can be reach at (510) 300-5459

AT&T has been screwing up my phone service for the past 3 years now. It all started with an office move. We were moving our office to a different suite in the same building. I was told the only thing that needed to be done was to switch our lines from one phone closet to another. A week before the move date, our phones and DSL line were shut off in the middle of a work day. We are a heavily phone and internet reliant business. We make and receive 400-500 calls a day. Our clients were getting disconnect messages and we couldn't email them to warn them of the problem because our DSL was down too. After a pleading call from my cell, the phones were brought back up within an hour but all of our features were lost. No forwarding, caller ID, etc.. The DSL, we were told, could not be fixed so easily. After about 20 calls to ATT and the same answer from multiple people I gave up and tethered my cell to the server and made it a gateway so everybody could at least get client orders via email. I decided to get the new DSL line up and running in our new office so we wouldn't have issues when we moved in 14 days. They made me pay for a new line, telling me that it wasn't possible to get a dry-loop dsl line at our location. I needed to be sure we had internet, so I paid. 4 days before the move while talking to a tech about the upcoming move, I told him our DSL had been down. He asked me for the number associated with our DSL account, asked me to restart the router, within 20 minutes our DSL was restored! Everybody else told me it was deleted and impossible to restore. This dude fixed it in 20 minutes! 10 days without internet for nothing!

Fast forward to move day. They were supposed to come on the move day and switch our service, move the lines to a new phone closet. Easy, right? Wrong. We were worried that we might have a repeat experience with the phones just going down with no notice so I forwarded the calls to another location and I had everybody work from there. Then we lost our forwarding again...then the phones started shutting down again. All of our clients were getting fast-busy or disconnect messages. But still no tech on site! I called AT&T to have them emergency forward the calls to our second location. They said they would have to "hard program a forward, I would have to call back to get it reversed". Fine, go for it. The person I talked to told me it would take a few minutes to propagate to the switch and to just call back if I needed anything more. Against my better judgment, I hung up. After a few minutes of repeated frantic testing, the calls were finally transferred. But the phone support person neglected to program in the area code (are there still places that don't require you to dial the area code?) so everybody who called was getting an irritating tone blasted in their ear telling them they needed to dial the area code to be connected. When I called to try to get it fixed I couldn't find a single person who understood what was done to set up the forward. Some even told me it couldn't be done. After another 15 phone calls (at this point I just started hanging up on CSRs who sounded like they might not know and redialing) I finally found someone who was able to forward. During that time, our employees called all 75+ clients and gave them a cell number to call.
At about 6pm the day of the move, I finally found someone who arranged for a tech to come out and move the lines. By 8pm everything was working as it should. Finally. Except we still didn't have forwarding or caller ID. Normally at night we forward our calls to different "on call" people. We had to stay in the office overnight to answer calls. We couldn't risk losing service again. We got the "features" working the following business day. For some reason every week on Thursday at 3am for the next 3 months our "features" were deleted. Every damn week I would get a call from the "on-call" person telling me the forwarding stopped working. I would call and try to get it fixed but the folks working at night are the worst. If you ask them something they can't answer, they just hang up on you. It took many many calls to finally get the call forwarding to "stick".
I'm just going to lump the rest of the crap that happened, and continues to happen, together:
1) Lost our 800 number after the move - Just disappeared, poof. I called to find out why and was told it got cancelled and another company has it now. We can't get it back for you. It was 800-###-Our company name. Need to change some marketing materials...
2) All of our high volume calling plan rates tripled. I sent copies of our contract 4 times before they got it straightened out for local calling. They had to cancel and reinitialize our LD to get it straightened out and we still receive double-billing and collection calls for an account that no longer exists. I am worried about what will happen when the contract is up and we haven't met our quota on this ghost account...
3) Our account manager disappeared. When I called to reinstate my HVCP for local service, I was told I would have to speak with a third-party to arrange for a new contract. Was told completelink no longer exists. Turns out that was lie as they are billing my DSL line on completelink. More about that later...
4) There is so much more. I've spent at least one full day a month on the phone trying to get some crap straightened out.
5) Now, out of the f**king blue, the line I had put in for the DSL has a charge of $8.25 for the past 2 months for "DIRECTORY ASSISTANCE MONTHLY CHARGE" Enhanced Telecommunications? And all of a sudden every freaking online directory service has our DSL line listed as our main phone number!!! I hooked a phone up to it and it started ringing 10 minutes later. How in the hell do I undo this freaking mess?!? I never authorized a Directory Assistance charge. Especially on a line I installed just to make sure they didn't f**k up my DSL installation during my office move. I am so sick of this. I TRULY HATE AT&T!!! I need to just switch providers. Why in the hell did I sign a contract?!


We had a high volume calling plan but when the