AT&T
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1 stars | | (786) |
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Category: Services
Contact Information Sherwood, Arkansas, United States
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AT&T Reviews
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Cindy
April 28, 2009
Billing /charges/ attempts to disconnect
AT&T is the worst!
1st they charged me $120 to have a phone line fixed, when I pay for in-line plus. Called them 4 times, over 3 monts to have charge removed. Finally they removed chrg from bill, and then continued to bill me the late charge for not having paid the $120 in a timely manner (???). After a month, they removed the bogus late fee, then it showed up again on the next bill. Took 5 months total to resolve. Customer serv ppl were rude and demeaning on several of the calls and the others would say they will take care of it and just did nothing after u hang up.
2nd- When I tried to cancel my phone and internet with them several months later- they told me they couldnt do it over the phone, I had to submit online. I did. Gave them all the info to discontinue service immediately, thru their own website- included address and phone#. They send me an email 3 days later asking me to stay and they will give me $25 credit on my bill. I say 'thanks, but no thanks- please disconnect service'. They send me another email 4 days later saying they need additional info before they can discontinue service, ie- phone number, address, reason. Now you see their tactic, delay- delay- delay- by this time Im already up to another week or more of being billed for services Im no longer using and had asked to be disconnected. I send them one final email and let them know that all info was on the original rqst to cancel and that if its not done promptly I will report them to the Texas Office of the Attorney General as well as well as report them to the Federal Trade Commission and the Texas Department of Licensing and Regulations. FUNNY- I get an automated phone call within the hour stating that services are being disconnected.
They are the WORST company to deal with. So many choices out there, you would think they would have better customer service.
I will NEVER deal with AT&T again!!
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Arntee C
April 26, 2009
Rewards Program SCAM!
WARNING! DO NOT CHANGE YOUR INTERNET SERVICE TO AT&T AND THINK YOU WILL GET THE $125 REBATE THAT WAS PROMISED! I changed my service from Comcast on March 3, 2009, primarily for the purpose of the $125 rebate. I did all of the dirty work (crawling around under desks and tables to unplug the old and plug in the new wires, etc.). I was told by AT&T personnel at the time I placed my order that, not only would I get the $125 rebate, but I would get an additional $50, plus a $50 gift card for the change in internet service and other bundling additions. I got the $50 gift card last week. When I checked the Rewards center, I saw a $50 rebate listed, but nothing about the $125!!! I spent over 2 hours on the phone yesterday -- a beautiful Saturday afternoon -- to be transferred time after time and be told time after time -- that they could not "STACK" the Rewards! HUH?????? STACK?????? First of all, I changed because of the $125. Period. The additional rewards were told to me and I was unaware of them. EVEN IF what they say is the case (which was never disclosed), would not a reasonable person expect to receive the largest reward over the smallest???? I was livid! I will be switching my service back after this is taken care of. I will NEVER trust AT&T again as they do not stand behind the promises made by their sales folks nor their written propaganda that is mailed! Seems to me that this should be a federal offense to use the mail system to send fraudulent material! In any event, I was eventually told they would credit my phone bill $75 (only after I asked to speak to a supervisor after being told the customer service clerk could do nothing, and never offered me the opportunity to go to someone who could -- until it was I that specifically asked to speak to the supervisor). I, of course, accepted the gesture, but I am not happy as I was totally SCAMMED into thinking I was getting the $125 reward for switching my Internet Service. LIES, LIES, LIES -- SHAME ON YOU, YET AGAIN, AT&T. Somewhere on another blog, it was suggested that a class action suit should be filed and I am all for it. Sign me up!!!
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cwilson
April 25, 2009
SCAM ARTISTS
I was told that they can only give internet and phone packages, that i could not just get the internet. If i was to cancel it would only be $99. I agreed and ever since have been sorry, my monthly bill was suppose to be $75 and i have not seen a bill even close to this ever. When i finally found out that i could get just the internet, called dry loop. They charged me $400 to cancel and i have been on the phone with their horrible customer service at least once a month. They will tell you anything you want to hear, do nothing about it and you will wait again on the phone for ever, every month. I now have just the dry loop, and my bill was suppose to be $50, not even close again. First bill i get is $110, and they are still billing me for the services that i canceled. ANYONE reading this, I would highly recommend to just use your local library computers. This has been a night mare and going to cost me well over $1000. And still be better than just keeping the service.
Chad
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lisa_drown
April 22, 2009
Internet and Phone Service
I have been an AT&T customer for 3 years. I always have problems with them. From my bill, the customer service reps, technical support, and the internet connection. In the past month my internet has been down for a total of two weeks two separate times. This is rediculous. I have online school and the only way for me to complete and turn in my assignments is through the internet. They sent me a technitian that failed to show up the first day and came six hours late the second day. I am getting so frustrated with the service and I have no idea how to complain to the company without talking to someone over the phone. I am switching my provider and hoping for better service but there is no way I am staying with a company that can't get their you know what together. rrrr!
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sad customer
April 21, 2009
overcharge,delay&abuse
This company charges $45 for transfer your service (because i'm moving due to a foreclosure on the apt i rent) i was trying to do the transfer on line not only they charge me that amount they force me to accept them as a long distance company (I cannot afford neither need it) otherwise i will not be able to continue to the next step, the service (all operators are name jessica) offers me to upgrade my service and waive the fee i do not need or can afford the price, , , , and the service will be connected by in 2 weeks!!! since the bell south sale to att the service is so abusive, my question is : can they charge whaterever they please and/or force me to do what they want? is any stipulation for protecting retired people in low income?
thank you
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Rodriguez
April 20, 2009
Awful service
I canceled my AT&T Internet service after 3 days because the service and connection were really poor. I called to cancel and the guy told me that there was not going to be any charge because i canceled before the billing of the month and that i would just have to return any equipment given to me to avoid any charges. I returned it and after a month they sent me a bill for $99.95 which said it was for the service, equipment and shipping.
I only used the service for 3 days and they charged me for the whole month. I called again and the lady told me that they should only be charging me for the shipping and nothing else because they received the equipment and that i should get an adjustment on my bill. I asked her if i should wait for the next bill and she said yes. I waited and what i received was not a bill it was a letter saying that if i didn't pay the 100 dollars that i will be sent to collection i waited 3 or 4 days and a person from the collection agency gave me a call saying that i must pay.
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Terri
April 18, 2009
collect calls on account from scam
on 3/30/09 got a call, the man said it was Harris County jail and a Shannon Williams wanted to talk to us, said we would be charged for this call if we did not call within 5 minutes. We dailed the # they gave us, a lady answered and she had no idea what we were talking about. then every few minutes my phone would ring a 1/2 ring then nothing. this happened several times.
the next day i talked to someone at at&t and she told me we were scammed and she fixed it from continuing, but i now have 4 collect calls on my bill. i called the office and the man told me to pay the bill and go on this site and file a complaint and at&t would then reimburse me for the calls.
Thank you for your action on this matter, Terri
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payne
April 16, 2009
Deceptive Business Practice / Scam
AT&T claimed I had a payment past due and 30 days later they canceled all of my accounts with them without any prior notice, charging me $175 per account plus $200 in fees. I have proof that I made several online payments but they claim they have not received them and have now sent a collections agency to collect the debt for the cancellation fees, which were wrongfully charged.
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jmvhbassist
April 14, 2009
Unknown Long distace charges
Three months ago I signed up for basic residential phone service with AT&T. My first bill had a $7.14 charge from ILD Telecommunications for directory assistance. I have never used or even heard of this company nor have I used any directory assistance. My second bill had 185 long distance charges on it and a bill totaling $96.40. I have never made any long distance calls from this phone. I use my cell phone and Skype for my long distance calls. I spoke with two representatives from AT&T who both put a $97.00 claim on my account. The second representative named "June" said that she had opened the history of my number and found that these charges are identical to ones that were unpaid by the previous people who had this number and that she was forwarding this on to another department. I never heard anything else and after two follow up calls, I was told not to worry. This month, my third bill had a total of 239 long distance charges and another cramming charge from a company called travelersvmail.com for $12.95. I have never used this service or heard of them either! I did get AT&T to remove long distance from my line. I never even asked for long distance in the first place -- especially not at .33/minute! They also put another claim on my account for the amount of $109.63. One woman that I spoke to yesterday named, "Erin" left me a message on my answering machine telling me that I would have to pay these outlandish charges that now total $225.38. My bill should only be $6.40. I feel that hey are bullying me into paying this bill when it is obvious that something is going on. I have never had such horrible service anywhere.
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Sheyla
April 14, 2009
Terrible company
I am disabled, I live on income that is per Washington state far below the poverty level. I live alone and out in the country where I can afford to live cheaply. I needed an emergency phone, since I cannot afford a land line and a cell I made a choice and began searching the best deals; since I could not go out to a store to talk to someone I used the internet and my land line.
AT&T seemed to be very nice and have the best deals for my income (not being able to afford and not wishing to be locked into a contract) I looked at the 'Go Phone'. I liked what I saw to some extent and proceeded to get help from the 'chat now help agent'.
After over an hour explaining my issues and what I wanted she 'Assured' me she had the answers I went further saying I 'required a guarantee' for any and all money spent as I could not go further without it, she said no problem, that as long as I sent it all back within a month under their terms and conditions which I read (she directed me to them) and agreed too I would get all the money back.
SO of course it did not work out I got my money back for the phone but have spent so far a total of 3 days and almost 13 hours trying to get the rest back (140.00 and some change).
I met all of their terms BUT what they no-one bothered to tell me was that if you buy a Go Phone OR ANY Prepaid phone from AT&T you are NOT entitled to ANY money back on the minutes.When Christine/the rep. who sold me the package made me the guarantee (I took a snapshot and have it saved) and told me to read the return policy it was not for the Go Phone it was in the regular area for contracts as that is where we were looking for the phone I wanted.
I have explained countless times the situation to them and they said and I quote 'to bad lady those are the rules, I am sorry you were mislead our sales people often do that but there is nothing I can do'.
One guy even said I was crazy and laughed when I asked for a supervisor, when I said I was going to contact the BBB this place and the state attorney general he laughed and gave me his name and ID#.
This story is much longer and uglier but I am literally sick because of all the stress it has caused me, I am going to follow through with the steps to get the word out there I am sure I am not the only one who has been treated like this by AT&T I am making sure that everyone knows how they have treated a disabled poor person who was trying to make her life a little bit safer and now is out the money that I went without to make that happen and will never see and as if that is not bad enough they treat you like you are a piece of garbage.
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