I would just like to stop my subscription, I was under the assumption that it was free, I have only downloaded 1 ringtone and have been charged for 2 months.

About a month ago, I lost my cell phone, and thought that I lost it in the house, well, to my surprise, a black woman had gotten a hold of it and was using it. The AT&T Company was billing us for the usage for the phone. After telling them for about 1000 times that the phone was not in my procession, they were still billing me!!! I asked them to track the number, but they wouldn’t. On a cell phone bill, you could always trace where a call came from. Well, they finally cut the phone off, but a few days after that, I tried the number, and somebody picked up, the same time the phone should’ve been OFF!!! I think that she knew somebody in the business, and had it turned on.

I have had the worst service with AT&T I moved here In January and ordered service from At&t; Every month my bill has been around $800.00 !!! When I call they always want to recredit and give credits but each month it's back the same and they never credit the right amount from bill . I have been on the phone for hours each time and they promise it's fixed and again the next month the same thing. When you ask for the CEO or the complant office they send you to Asia!!! The killer is I have the budget plan so my bill should be around $100.00

each month. When I stopped the wireless service they charged me for early discontinuation. What can we do!!

They also say I have all bills bundled and I stopped that and the wireless service months ago.. So why this month $772.00??!!

I was out of cable for 42 days. I had numerous techs., managers, and my local energy company out several times. I was stood up on several different accounts by techs. and dispatch to come out to my house to fix my problems. I was told that they could not fix the problem and that I needed to close my account. SO I DID. I got a call from att 1 week later and was told that the problem was fixed. So I asked what was the problem: some teenage boy found a TV by the dumpster and hooked it up. That was killing my signal. So, they led me on and told me that they would give me my package back at a much cheaper rate. I was paying $99 cable, $30 Internet, $50 for my phone. They took it down to $79 cable, $20 Internet, $40 phone. $40 dollar saving/ month, first month free and a discount of an extra $20 for the first six months. That was all fine and dandy. So I went for it. Just like any other person would. Well my problem is that I canceled my account with a bill for $127.00 and I was told that I would have a total of $420.00 credits. For being stood up, taking 4 days off work (through out) the 42 days and all other things horrible that at&t causes US. Well this was on 7/9/08. I was told that I would have a CHECK for $293 after my final bill was cut in 7-10 days. I called back on 7/21 to find out when my check would be available. They told me that the check would cut with the final bill...which would cut on my NEXT billing cycle (not 7-10 days) on 8/1/08. I asked why I was told it would be 7-10 days and they told me the CUST. SERV. REP. worded it wrong. I said fine and called back 8/1/08 and the check was still not posted. I asked what was taking so long and they said that it takes a few days to post to the account. Then I was told that it was not in fact a $293 check to be mailed to me. That it was a total of $293 in credits... MINUS the $127. so a check would be mailed for like $108. I was mad and asked to speak with a manager and was told one would have to call me in 24-48 hours to solve my problem. I called back a week later and asked to talk to a manager and was told one was not going to call because there was nothing that could be done. Their exact words were...WE GAVE YOU ENOUGH! A MANAGER IS NOT GOING TO GIVE ME $420. WHY WOULD THEY GIVE ME THAT MUCH FOR ME TO SIT AT HOME AND DO NOTHING WHILE A TECHNICIAN DID ALL THE WORK. I asked to speak with a manager to have that called reviewed and was told one would call me in 24-48 hours. I called back a week later w/ my attorney on the phone. (which was my sister). Need less to say I got the manager. I opened with why did I wait 2 weeks to talk to a manager that was to call me in 24-48 hours. She said that there was no note to call... either time! So I went through the whole story and asked for the tapes to be reviewed. She said my check was in "processing" and it would be here in 7-10 business days. It is now 8/29/08 and still no check. I really do have an attorney now, the tapes will be subpoenaed to our court date on 10/17. That is my night mare with at&t that has been going on for almost 4 months now.

SO DROP AT&T NOW> BEFORE YOU GET SCREWED!!!

My nextdoor neighbor has DSL from AT&T but AT&T refuses to hook me up to the same system. The system next door is 1/2 mile from the terminal box whereas my terminal box is 2-1/2 miles away. AT&T people have explained to me that my telephone service is compromised because my phone connection is too far of a distance to that terminal box. There are many, many breaks and repairs in those lines and AT&T staff have repeatedly asked AT&T to supply DSL to the rest of us in the community. I am disgusted with AT&T and do not go to a competitor because that new entity would use the existing AT&T line. I am unable to rent the mobile home on my property because no one wants dial-up for the Internet.

I would like nothing more than to never see the logo of AT&T again! I do have to have a land line though and am trapped by the poor service and attitudes of AT&T.