My mother is a senior citizen and does not live with me. I do, however, pay her phone bills and have them sent directly to me. Every year she needs to fill out a form that results in a discount for her. This year she had filled out the form incorrectly and by the time I rec'd it back from her via mail, I only had 2 days for the deadline to get this form to AT&T. At this time I was home recovering from surgery so I called AT&T asking for an extension on the deadline. After being on the phone for over an hour with a representative answering all of the questions they have on file, the rep. assured me he was sending out the new form that day. This was in August/September '07. Well, as of today, 12/22/07, 4 phone calls later, 1 bill later and 3 emails later, I still do not have this form.

What I wasn't told on the very first call is that they were going to charge me a one time fee for a new line set up. This is not a new line and I have stated I would not pay the add'l fee. They then insulted me by saying if you can't afford it we can arrange a payment plan. I have been promised this form 4 times after being on the phone over an hour at work each time. Now, I am being advised if I do not pay the fee I will be turned over to collections and liable for their fees as well.

I did ask them how it's possible that the bills can find my mailbox but this form cannot. I did ask them to waive this fee and they said they cannot. I did ask them why am I being charged a new line fee when this line has been in effect for over 10 yrs. What if I don't want the discount anymore? How does that constitute a new line charge?

I keep getting the same mechanical, robotic answer, that the form has been mailed and that I will be turned over to collections.

AT&T is the worst company out there and now they are Verizon so that's just as bad. The customer service is nothing short of horrible and disgusting. They outsource to other countries (admittedly by them via email) and these people have no idea how to handle any situation that arises. The ping ponging between supervisors is ridiculous.

Not one person knows what to say unless they read it from a script.

Since I moved and started new phone and internet services, I have been billed incorrectly every single month from AT&T. They incorrectly added someone else's account to my bill, and every month, my husband and I make multiple phone calls, waste lots of time on hold and being transferred to the appropriate people, to be told that the issue has been resolved. The account reps give us our "correct" bill total and we pay. The next month, the bill has not been corrected, so we end up with a past due amount for someone else's services (whose name is actually appearing on our bill!), a threatening notice about disconnection of service and bill collection agencies, and a new total that also includes this person's services for the current month. Every time we receive a bill, we call again, with the names of the account reps we've talked to in the past, and all of our "confirmation codes" that were supposed to re-assure us that this issue was taken care of. And every month, we call several times, spend lots of time on hold, and are told that "everything has been taken care of", when clearly, since each bill is still incorrect, it is not. My husband and I moved to this address almost 9 months ago and they still have not corrected their own billing mistake.

Well i upgraded my internet service to AT&T High speed internet in May and with it i got a new router for 79.99. They told me it would have a mail in rebate for $49.99. I sent it in a day after i got my router and waited for 3months till my first call. They told me to wait an additional 4-6 weeks until i received my rebate. I waited then called them once more and they told me they would ESCALATE it to their supervisor. I called again 6 weeks later and they said there were some problems with the system and i would receive my check in 10-12 weeks. I waited and called again and they said they didnt know what was going on and they would ESCALATE it to their supervisor.I waited about 6 more weeks and called back and they said they didnt know why it still had not been mailed and they would immediately ESCALATE this to their supervisor. I told her to tell her supervisor to please give me a call and she said she would and even gave me a case number. So in conclusion, its been 8 months and still no 49.99 rebate form me.

My complaint is just like all the other complaints -Avoid AT&T at all costs - they are b*****ds!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11

According to the person I talked to today at AT&T their new slogan is "If you don't like it go someplace else". I'm paraphrasing just a bit there... the actual quote from their tech supervisor was "If we are not meeting your needs, there are many other providers out there to choose from". WTF? At least in the old days they pretended to give a shit about their customers.

Background: We notified AT&T on OCT 10 that we would be moving our office effective Nov 2 and needed our phone lines and Fixed IP DSL moved on that day. Perhaps trying to show us how efficient they are they cut our phone lines at the old location promptly at 8am. Unfortunately it was 8am on Oct 1 and we were left with no phone or Internet the entire last day before the scheduled move.

Phone Lines were up and running at the new location by noon on Friday Nov 2 as scheduled except... oops. Only one of the office lines and the fax line has dial tone. No second line and no dsl. Called 611 and after they mentioned 4 times that there would be a $95 charge if a tech came out and the problem was on our side of the dmarc and I explained 4 times to them that we had no dial tone on the line at the dmarc and that they had just set the lines up the previous day they said they would send a tech out the next day.

Next morning tech shows bright and early. diagnoses a bad card somewhere back at the switching office and assigns a new pair and bingo dial tone. He then checks the dsl line and after going back through his order ticket says there is no dsl order in progress on this line. When we ordered the change back in October we were informed that there may be a few days delay in getting the DSL provisioned at the new location because of our desire to keep the same phone number and IP addresses at the new location. OK, fine, we're moving and getting stuff set up so not too much actual work time lost... Well now it seems that their definition of a few days means 8 to 14 business days.

After calling DSL tech support number and playing pick the menu for 10 minutes and then another 10 waiting for a supervisor of the first tier script reader, it was explained to me that it would take the biggest tel-com company in the world 8 to 14 more days to move our DSL service a mile and a half.(In addition to the three weeks prior to the move heads up we gave them when we ordered the change).

So after all this we are still SOL on the DSL for at least another week and I am once more left all warm and fuzzy by how well we are served by giant corporations who care so greatly for each and every one of us little people.