I got a call about 2 weeks ago from our Family Service Counselor at Sunrise Memorial Gardens. Now for everyone's information we are in the death care industry so it is very important for our main line to function properly. He told me that there was something wrong with the phone lines. Our current provider is at&t. So I asked him what the problem was? He said, "Well I can't get calls in and I can't check the voice mail on the main line." He said that you can't fax out and you can't receive faxes in on the fax line. But, when you call the fax line it rings on the main line. So we assumed that because of some bad weather that we had been having that the lines got crossed outside or something along that line. So, I called at&t customer repair. I talked with a customer service rep. and they connected me to one of the techs. in the area. So he said, "Yeah it must be the outside lines I will send someone out as soon as possible." So about 2 days later a tech came out. We tried the phone lines and it still didn't work. So I called at&t again and told them the problem and that it was not fixed. They said, ok we will send out another tech. By this time about a week has passed and finally another tech shows up to fix the lines. He leaves and we check the lines and they still aren't fixed. So again I call the phone company and proceed to get them to understand how important this matter is considering what kind of service we provide. Then they said that on 9/10/07 they would send a tech out to look at the inside of the building because they think that's where the problem is and not outside. So they go, ok we will send a tech out between 10 a.m. and 2 p.m. This time no one ever even showed up at all no phone call or nothing!!!! So I call them and they tell me, oh I have no idea how come they didn't come out. We will send someone out on 9/11/07 to look at them again at about the same time they were supposed to on 9/10/07. Again today it's 9/11/07 and they never showed again. NO PHONE CALL OR ANYTHING!!! CAN YOU BELIEVE THIS??? It has been about 2 weeks to get someone out from at&t to get the phone line fixed. I had to take time out again and call at&t to tell them that I need this fixed immediately and how ridiculous there customer service was. So here I sit after 2 weeks with no phone line at that location because I can't get any kind of help! All of our corporate offices use this phone company and how uneasy is it that we can't even get our phone lines fixed so a Funeral Home can call us to tell us about someone who is deceased because AT&T won't give me a straight answer or get the job done like keep telling me they are going to do.

I called customer service at AT&T and have been sitting on the phone for over an hour and a half. The customer service people are absolutely rude and would put me on hold and pass me to the next person for me to explain everything all over again. I sit there for over 45 minutes to explain the situation and was then passed on to another person just so I am told that there are no notes in the system about my call.

I had moved to a new home and had transferred my service. I told them I do not need a phone so if there is anything I can do to get the internet service without the phone. I was then told it is cheaper to have the phone line and the internet. So I had the internet and phone transferred... come to find out 2 months later that they had already disconnected my internet service. The service is not provided in my location. Then I was transferred again waiting another 30 minutes before someone would get on the phone... to tell me that whoever it was that was on the phone had misinformed me but my area should have internet service. They have given such a run around. I just don't know where to go from here but to cancel my service and hope to God that no one will ever have to go through this nightmare!

One of the things that is really annoying about AT&T a.k.a SBC a.k.a Pacific Bell etc... is that now when you bring up their web based email you have to sort though adds all over the screen. I could expect this from a free service like google but on that I am paying for and I still am forced to sort though adds. This is really crappy service.

I ordered high speed internet through AOL and they informed me I would get a rebate for the modem. That was Prior to Dec 06. I never received modem so I called and then I received it, and then received another one. I returned the second one. I have had quite a time getting ATT to remove the charge for the second modem. Finally this month, June, they removed the charge. I have been waiting for the refund and called several times to the rebate center. I now have been told that it is on hold as I got a rebate on the ATT bill. THAT WAS JUST FOR THE SECOND MODEM.

I want my rebate...

I have a complaint about the customer service part of this company. I have been a loyal bill paying customer for several years I have no real complaint about the service of the phone however the company seems not to take "care" of the consumer. first the service reps for the most part have a poor attitude towards the persons paying their wages (the consumer). I have never seen such disrespect and arrogance by the associates when dealing with a customer. I had a phone stolen from my sons car about a month after we purchased it. I called and had the service out on hold as not to run up a bill for misuse all was well until I contacted them to purchase a replacement phone, at that point they refused to give any type of refurbished allowance no discount what so ever, bear in mind this was 1 month after adding a line and getting a 2 yr contract renewed , I called again the rep said we can give you a refurbished phone no problem- i then spoke w/son and chose a phone when I called back NO DEAL must buy a phone at full price, then i find out they added a hidden road side towing plan 10.00 each phone per month without my permission and did not put insurance at 4.95 per month on my bill.

My last call was tonight 5/24/07 8:59 with Ashley who acted like I was caught with my hand in her purse when I asked what I would need to do to activate a phone we were thinking of buying from ebay as I have been paying the second line fee for 3 mos without having a phone... She was rude and mean.. What does a consumer have to do to get respect from someone your paying 130.00 a month to ??? I am a very rational and soft spoken person who does not lose my temper so there was not a issue with me being unreasonable. Then try and send a cx complaint by e mail.. Thats the kicker the system shuts down with no options for pre selected mandatory selections so the e mails cant be sent.. No one can give you a complaint e mail just a po box... I feel like I am in a really dark corner as it is 175.00 each line to get out of my contract. My brother has had alltel for 8 or 9 mos he dropped his phone in water that company happily replaced it for 50.00 and overnighted it at no charge... Think first before committing to Cingular one (the new at&t) they really are too big for their britches!

Sincerely,
deb ritter