My AT&T phone service went out in the snow on Sat 01/09/2011 apparently due to an accident. My elderly neighbor lost her phone and life line as well. My wife and I called in both repair tickets. On Tuesday 1/11/2010 AT&T repair technicians were repairing my neighbors phone line in my property and informed my wife that our line would not be repaired before Thursday 1/13/2011 even though they went out for the same reason at the same time and they were on my property to complete the repair. I called AT&T and talked to Ms Lucas a "supervisor" and she informed me that my phone repair "appointment" was scheduled for Thursday or later so the technician already on site could not repair my phone line? I guess you are supposed to schedule your phone failures in advance and even though the same box was damaged in an accident, the technicians can only attach one pair of wires per visit to a repair site.

I guess I will soon have to switch from DSL to cable and turn off my hone phone.