My land line telephone and Internet service are with AT&T. Any time we have rain of several hours duration, I have no phone or Internet service. I have jumped through all the electronic hoops and finally reached a human being who said that since the phone was working when I called, there was nothing that they could do and that I should call back when it goes out again. I explained that I had been told that the problem was due to dampness in the "cards" located in a large box-like structure located about 1/2 mile from my home.

Today I received a bill for home phone service from AT&T, which is interesting considering I never started phone service. I have Time Warner Cable (bundled package) and have never so much as contacted AT&T to inquire about rates. But, out of nowhere, they usurped my home phone number and sent me a bill for a month's worth of service: $26.40. My husband is deployed to Afghanistan, so there is no way that he started service either. Is this a new "slamming" ploy? This is simply outrageous that they can begin service without my approval/knowledge.

In 3 months my long distance service has been disconnected twice because all efforts to negotiate and resolve a disputed international long distance charge has failed. I have been thru multiple telephone trees, from international billing to fraud investigations, supervisors who 'don't have the authority' and salespeople who can solve it if I buy a larger more complicated telephone package. My long distance service is currently off and all efforts to restore it have failed. There seems to be no resolution within any department or English speaking person. I will be changing companies tomorrow and ATT can eat their telephone trees and 'press 1 for English.'

I have ATT DSL Elite which is supposed to give up to 6Mbps. In the evening I get about 1.5Mbps (or less). I switched to Elite from DSL Pro (3Mbps) because it was too slow. It took them a year almost to tell me I had not been switched over to the higher speed but never gave any refund. They have been out several times and the speed picks up for a few days but then goes back down to totally unacceptable levels. I cannot get any real help from their help line or customer service. They just don't care and because I live in a small city away from the major metropolitan areas I do not have any real choices. I am about to start paying my bill proportional to the speed I get from them.

It's pretty simple, for me: try to make calls from our house using our Nokia Cell phones on the AT$T network until it goes through. It usually only takes three or four tries until we don't get the "network busy" message; at that point, we usually have the monotony broken up by the call going through... but without any audio. Then, it's back to "network busy" for awhile. When the call goes through, the first thing we generally say to whoever we're calling is, "when we're disconnected, please hang up immediately and we'll call you again". Why? Because the calls drop pretty much 100% of the time... the only question is how long we can talk, before it does.

Do you think I'm joking, or exaggerating to make a point? Upon my honor, I am not. I am truly amazed that the company hasn't been called before Congress to explain why its service is so abysmally poor. This is not the America I was expecting!