In December 2008, ATT promised bundled service for $98. The bundle included internet, phone with long distance, and a two year contract with DISH Network. EVERY month I have to call to get the bill corrected because of over charges ranging from $30 to $300. Now, they won't take off the over charges, but they won't release me from the two year contract with DISH. If you are a victim of this scam, call FTC at (877)382-4357, FCC at (888)225-5322, State Consumer Protection Agency (Attorney General) at (800)869-1123 or (404)651-8600, AND the AJC at (404)526-7003.

I have a mentally retarded older brother who we maintain next door. I pay his bills. According to ATT, he went online and subscribed for NetFlix Streaming on his phone account. He supposedly used my E-Mail address. The friendly ladies I talked to at ATT assured me that his online application was correct and generated from him. When I insisted that he cannot type, does not read well, does not have a computer, and does not know my E-Mail address, they were extremely gracious and kind and kept insisting that he did apply. I cancelled the feature and was told by a very friendly and courteous representative that it would take one to two months to get the refund. No refund was ever provided so I called again today. After I had given the very nice lady my name and info she immediately, without prompt, told me she saw the problem about my refund and it was because the previous very nice person failed to check the box which would have generated the payment. And she immediately corrected the problem and asked if there was anything else she could do to make my life even better. I demanded to talk to a supervisor who was also a very nice lady. She also concurred that my retarded brothers application was received correctly and she didnt seem to have a problem with his retardation. I told her I thought he got slammed wherein she claimed she didnt know what that meant. Now I have to wait again for my 1 to 2 months to equal 3 to 4 months to get the refund. It seems a shame that all the wonderful, kind, and helpful people at ATT have to work so hard to prop up a mindless company.

Up until a few months ago Att uverse was working just fine. now everytime it rains it doesn't work. i call them over and over and we do the same things over and over. 3 techs have come out and the problem still isn't fixed. i cannot find a way to complain online and i'm tired of calling them.

I would like the public to know that anyone who signs up with an ATT cellular plan, whether single or family, and then upgrades or downgrades their plan will lose ALL their accumulated roll over minutes and it is capped at the new phone plan maximum minutes. I had accumulated 2500 rollover minutes between June, 2009 and early April this year and when I upgraded from the 500 minute family plan to the 700 minute family plan, I lost 2500-700 = 1800 minutes. I now have a new rollover balance of 700 minutes which they let me keep because my new and "improved" family plan is for 700 minutes.

I would recommend you never sign up with ATT cellular or never upgrade nor downgrade your plan if you want to keep your rollover minutes.

These guys get you coming and going.

ever since we signed up for att internet we cant get them to bill us right. They have been adding things every month and now they say we owe them ninety seven dollars. I am ready to take all my bill to the attorney and show him. Every month we get a different bill. This should never happen in the united states.d