I too have been scammed by AVG. I bought their bundle product (Anti-Virus 2011 and PC Tuneup) on April 10. I called their Customer Support (2 times) and each time was transfered to Tech Support. The reason I cannot finish the download/install because they never sent me the license codes. The last time I called I was on the telephone and was told so many times that they did not have my email address in their data base. I said they should because I got my invoice they sent me through that email address. Then he went on to say that he would let me talk to someone to hear my complaint because he could not provide me with the license code. I am totally upset with them. The software means nothing if I cannot install it because I need the license codes. I notice all the CEO, VP, etc. cannot be reached by email to sent a complaint to them. DOES ANYONE KNOW WHO WE CAN CONTACT HERE IN THE UNITED STATES? BBB OR INTERNATIONAL COMPLAINTS? I cancelled my order and he said he would reverse/send me my refund... I will not let this go by without doing something to this company to make things right. THEIR SUPPORT DEPARTMENT IS TERRIBLE.