Rented a washer and dryer from Azuma for 6 months and in that time they increased my rent twice which was allowed per the contract but they did not notify me before the increase, they also changed the due date several times and sent late payment notices due to rent increase they had not notified me of and an error in due date which they corrected. Their original rental price was the cheapest but within 6 months I was up to the other referral I had plus you have to pay for a pickup of the equipment. So if you do not mind continuous communications on your bill and not a constant rental price or due date, this is the company for you, otherwise I would seek someplace else to rent a washer and dryer. Also as a not the equipment from Azuma was old, had been painted and the dryer extra 20 minutes to dry cloths based the dryer supplied by the replacement rental company.

6 hour window - you're kidding me, right? Absolutely no respect for the customer's time. I submitted a similar complaint while waiting until the last 30 minutes of my 6 hour drop off window - and now I'm in the last hour of my 6 hour pick up window.

In this day and age and there is absolutely no reason a person can't communicate with a driver on an estimated time of delivery.

It's interesting that the cable and phone companies have the reputation for the long windows - but I just dealt with both earlier this week and had a 3 hour service window on one and a 2 hour service window on another. So apparently Azuma Leasing is the only company still spending time in the dark ages where complete and utter disrespect for your customer's time is okay.

I have rented a stackable w/d for 4 mos. from Azuma and made the mistake of making a payment with my debit card. I was late on the next payment and they automatically deducted it from my bank acct. then indicated that in the original contract that I e-signed there was a paragraph that I agreed to that the were authorized to do that. If that were the case, why would I not just do an autopay?

When the equipment was delivered the exterior was a dirty, hand-printed, dinged up mess. Obviously well-used! The top of the washer drum had a dirty film and had to be cleaned. The dryer drum looked fairly clean until I pulled the lint filter after my first use. Behind the lint filter was filled with balls of lint which I have tried to pick out. I'm assuming this is why I have to dry everything 2x's. They are picking up my equipment 2mro and I am hoping I will incur no bogus charges. I have already reported them to the BBB and my bank for investigation.

I wish I would have checked out this company before using them as there are numerous similar complaints on several complaint websites. This company was referred to me by my apartment management company. I will inform the management co. and hopefully they will stop referring leasing company to their renters.

When I signed a lease with Azuma, it was like making a deal with the devil. This company is out of control. They took money out of my account without my authorization and then had the nerve to report a charge off/collection account to my credit. My account has been current for a year and they still have a negative mark on my credit and refuse to remove it. They also lost one of my money orders for payment.

When my account became past due due to the money order being lost, their collections person, Adam, started calling me to collect payment. He called me at least 10 times in one day which is clearly a violation of the FDCPA collection calls and the California civil code, but it doesn't stop there. He then told me that if I didn't return their equipment he would have me arrested on grand theft charges. Me being the person that I am, I cursed him out and then hung up on him. I guess this upset him, so he decided to call my parents, which were references used when I opened the account, and told them he was down at the police station getting a warrant for my arrest on grand theft charges. This, of course, is also a violation of CA civil code because he disclosed my debt to a 3rd party and he threatened me. These intimidation tactics are clearly against the law.

I filed a complaint with the Better Business Bureau, the Federal Trade Center, Equifax and with another consumer rights advocacy group called Call for Action. Azuma responded to my complaint filed with the BBB by saying they aren't required to follow FDCPA laws because they aren't a 3rd party collection agency and everything they've done is stated in my contract. I don't think so.

Someone from their customer service department tried to make a settlement with me by agreeing to waive all late fees, dry run fees, a deletion from my credit report, and a buyout for the fridge I'm leasing at $273 if I agree to pay November and December's payment. Now, this might sound like a good deal but I've been paying on this fridge for 14 months @ $24.95/month, which means I've already paid $349.16 plus taxes and now they want me to pay another $273 for a total of $622.16 plus tax. This exact fridge cost about $369 in retail stores. I've also been denied credit because the negative credit reporting has been there for a year.

At this point I am fed up and do plan to take this company to small claims court and sue them for punitive damages. If there are any others out there that have been scammed by this company, let's rally together and get a class action lawsuit filed against them. They need to be stopped immediately. We, as consumers have the right not to be harassed, threatened, intimidated, lied to, and violated.

BEWARE!!!!! DO NOT RENT FROM AZUMA!!! I rented a stackable washer and dryer in December 2006. I rented the equipment until the end of July 2007 and then I chose to end my contract because I was moving. I scheduled a pick up for August 2, 2007. I paid my bills every month with no problem. Then four months later on Friday, November 9, 2007 I happened to check my bank account online and I found a charge for $36.49 from Azuma that had just appeared on the account that morning as a pending charge. I was shocked and did not understand why this charge was on my account since I closed the account and the equipment was picked up. Obviously the charge was totally unauthorized and I became extremely upset. I contacted the company and talked to a customer service representative who transferred me to the “Collections Department”. I talked to a guy named Adam who was very rude and obnoxious. He insisted that Azuma had the right to take money out of my account according to their contract. This is bull. I asked Adam that if any money was owed to them how come they did not notify me in writing and he stated that they do not have to send out invoices at all but that invoices are just a courtesy and up to their discretion to send or not. I asked him to tell me what the charge is for and he said it was for payment and that’s all he kept saying. I then stated that I have paid every bill and asked him to provide a copy of the charge they claim was not paid and he said he did not have to do that. I also asked to see a copy of this so called contract and he said he did not have to provide it. I then asked to speak to his supervisor or manager and he refused to give me the name. So I hung up on him because I was getting nowhere as he started to sound like a robot repeating the same thing over and over again. Adam then had the nerve to call me back (he got the number from caller ID) and I instructed him to never again call me. I was done with him and needed to speak to someone in a higher position. I called back and talked a customer service rep who gave me the name of Adam’s supervisor. His name is Roberto. I have not heard back from Roberto. I also sent emails to the President and Senior Operations Manager and neither of them have had the decency to call me back. I have taken the matter up with my bank, the Better Business Bureau and the FTC and anyone else who will listen. I have also contacted the channel 4 news investigations to report this company. I want it known all over the country that Azuma is NOT an upstanding company and no one should rent anything from them. I will NEVER again do business with Azuma and I would advise anyone else to NEVER rent any equipment from them. Go to the Laundromat before you rent from them. If you need to rent a refrigerator, use a Styrofoam cooler before renting from them or find somebody else to rent from. I researched the Better Business Bureau and found that there are multiple complaints from former Azuma customers that have had the same problem, in fact too many complaints to count. I am finding all sorts of complaints on the internet and will be contacting an attorney. They have stolen money from my account by taking unauthorized funds and Azuma is nothing but a crooked company and they can just go straight to hell. I filed a claim with Bank of America and Azuma will never be allowed to use my card again. I am not letting this go. They are the WORST company and they will make unauthorized charges on your account. Here is the link for BBB http://www.centraltx.bbb.org/commonreport.html?bid=49376&language=1&bureau=&bbbid= copy and past into your browser. They have to be stopped and actually they need to be shut down. I have learned to research companies before I do business with them. Also, most importantly, it is obvious that Azuma is holding credit card and debit card numbers in their database even after the account has been closed which is why they were able to charge my account 4 months later without authorization. I know that $36.49 is a small amount but it’s the principle of the matter and I am not letting them get away with this. What they have done is illegal. I want them to show me proof that I owe them money. And then I want them to show me the contract that states they have the right to use a customer’s credit card or bank card without notifying the customer first and presenting something in writing with an invoice or a bill. I do not think they will be sending me a copy of this so called contract and until they do, I do not believe that it exists.